American Residential Services ยท 53 minutes ago
Plumbing Service Manager - Baltimore MD.
US-MD-Forest Hill
Full-time
Onsite
Senior Level
6+ years expAmerican Residential Services is part of the ARS family of HVAC professionals, providing plumbing services throughout Maryland and surrounding areas. The Plumbing Service Manager is responsible for overseeing the installation, repair, and servicing of plumbing systems, managing staff, and ensuring customer satisfaction while optimizing operations and profitability.
CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential
Responsibilities
Manages and develops the plumbing staff, which includes hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective production
Establishes and maintains departmental operating policies and procedures and budgets
Interfaces with builders, contractors, homeowners, architects, building inspectors and project managers to identify service needs and maintain good customer relations
Evaluates workload and schedules installation and service work in a way that best utilizes manpower and maximizes profits
Resolves customer issues and complaints to ensure customer satisfaction
Communicates regularly with plumbing staff to assist in providing estimates, resolving problems, and closing sales
Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Oversees general inventory control
Sets up pricing structures. Reviews bid proposals and discusses bids with estimator, as needed
Drives to job sites to monitor production and efficiency of technicians and monitor quality control
Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Review reports with management
Instructs crews on proper use of materials and quality workmanship
Stays in touch with service technicians and installation crews to assist with unexpected needs
Reviews payroll records to ensure that technicians are paid properly
Assists the dispatching operation to ensure appropriate technician selection for type of service
May conduct job site surveys. Checks to ensure that each job is complete, and that documentation is completed
May set up plumbing inspections, oversee the permitting process and arrange for bonds
May assist in collecting past due accounts receivable
May complete employee accident forms and property damage forms and investigate claims
Ensures that employees have proper tools for the job and that they are properly maintained
Evaluates fleet and equipment for proper functioning and availability. Monitors preventive maintenance of vehicles to ensure proper operation
Evaluates staff to determine training requirements. Provides on-the-job training and support to employees
Oversees facility and equipment maintenance, ensuring that assets are protected and controlled
May manage drain service operations
May manage the fleet department
May hold Master Plumber licensure for the service center
Coordinates work with subcontractors, as needed
Maintains an organized, clean and safe work area
Ensures that all personnel observe safety and Company rules and regulations in the performance of duties and wear issued safety equipment
Observes all safety and Company rules and regulations in the performance of duties
Follows the guidelines for the Senior Cares, Ethics, and Quality Assurance Process
Follows all guidelines prescribed in the Plumbing and Sewer Sales Policy
Other duties as assigned
Qualification
Required
A High School diploma or general education degree (GED) equivalent is required with 6-8 years of journeyman level experience in plumbing
Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
A valid driver's license is required
Must possess a working knowledge of general industry standards and strong supervisory, computer and mathematical skills
Strong communications/human relations skills are also required
Preferred
An unrestricted Journeyman license and knowledge of local and national plumbing code
Benefits
Access to insurance available at 31 days of employment
Low-cost Medical Insurance options, starting at $5 per week
Dental and Vision Insurance options
Health Savings Account or Flexible Spending Account
401(k) with company match
HSA and Flexible Spending Account
Paid Time Off & Holiday Pay
Company paid life insurance
Company
American Residential Services
American Residential Services, a provider of residential heating, ventilation, air conditioning (HVAC), and plumbing services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GI Partners
2023-06-08Acquired
2020-09-15Private Equity
Leadership Team
Scott Boose
Chief Executive Officer
Recent News
2025-09-15
Company data provided by crunchbase