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InspiriTec, Inc. · 12 hours ago

DMDC Tier 1 Customer Service Rep - DSC Knox (onsite)

Fort Knox, KY, US

Full-time

Onsite

New Grad, Entry Level

$20.34/hr - $20.34/hr

InspiriTec, Inc. is a company providing customer support services, and they are seeking a Tier 1 Customer Service Representative to assist Defense Manpower Data Center (DMDC) customers with technical issues. The role involves troubleshooting hardware, software, and networking problems while providing excellent customer service in an inbound contact center environment.

AssociationCommunitiesNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems

Resolve or escalate problems. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

Simulate or recreate user problems to resolve operator’s difficulties

Analyze and recommend system modifications to reduce user problems

Maintain knowledge currency and highest level of technical skill in field of expertise

Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications

Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups

Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors

Qualification

Customer ServiceProblem SolvingData Entry SkillsAdvanced Computer SkillsMicrosoft OfficeFocus/ListeningPhone SkillsPeople SkillsInterpersonal SavvyMulti-taskingVerbal CommunicationBuilding Relationships

Required

Customer Service

Data Entry Skills

Focus/Listening

Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Multi-tasking

Advanced computer and keyboarding skills

Working knowledge of Microsoft Office programs

Minimum High School Diploma or equivalent

Public Trust/NA CLC clearance eligibility

Preferred

Associates or Bachelor's Degree in any technical field

Comptia Security plus (beneficial but not Mandatory)

Company

InspiriTec, Inc.

InspiriTec provides award-winning Contact Center and IT Help Desk solutions, delivering superior customer service by combining customized technology with affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals.

Founded in 2000