Apply on Employer Site

DSG Supply · 6 hours ago

Inside Sales Associate - HVAC & Plumbing

Rochester, MN, US

Full-time

Onsite

Entry Level

$46K/yr - $76K/yr

3+ years exp

DSG Supply is seeking an Inside Sales Associate for their HVAC & Plumbing division in Rochester, MN. The role involves facilitating customer orders, providing technical support, and ensuring excellent customer service while maintaining product inventory and displays.

Consumer ElectronicsElectronicsManufacturingReal Estate

Growth Opportunities

Responsibilities

Serve as a primary facilitator for customer orders

Assist customers in a professional manner with product inquiries

Write (and occasionally assist to fill) orders accurately and in a timely manner

Generate customer quotations and follow up on quotes requested

Provide trouble-shooting and technical support

Work with other sales team members to resolve customer service issues in a timely manner

Restock the counter area according to product brand and location

Monitor product inventory and cull damaged product

Maintain a clean and appealing counter display area

Identify and encourage the sale of additional products as applicable

Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc

Perform other duties as assigned

Qualification

HVAC knowledgePlumbing knowledgeCustomer serviceEclipse ERP experienceMulti-taskingAnalytical skillsRelationship buildingInterpersonal skillsCommunication skillsAttention to detailActive listeningProblem solvingProject managementOrganizational skills

Required

A high school diploma or equivalent

Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC/plumbing products

Excellent relationship building skills

Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)

Strong attention to detail, paired with the ability to multi-task

A knack for active listening to determine customer needs and maintain strong relationships

Superior problem solving, project management, and analytical skills

A high proficiency with computers – experience in Eclipse or other ERP systems preferred

The ability to plan, prioritize and organize work effectively

The physical ability to frequently lift & load items weighing up to 60lbs

Preferred

Experience in Eclipse or other ERP systems

Benefits

Employee Stock Ownership Plan (ESOP)

Training and development

Paid Time Off (PTO)

Extended Medical Leave (EML)

Medical, dental, and vision

Life insurance

Short- and long-term disability

Health Savings Account (HSA) with employer contribution

Paid parental leave

Adoption assistance

Infertility assistance

Dependent Care Flexible Spending Account (DCFSA)

401(k) with employer match

Discount on all DSG-supplied products

Paid volunteer hours

Company

DSG Supply

As one of the most diverse independent wholesale distributors in the region, DSG supplies a broad range of products and solutions from leading manufacturers to professionals in the electrical, plumbing, HVAC, communications, utility, automation, waterworks, and onsite sewer and well industries.

Founded in 1898

Monticello, Minnesota, USA

1001-5000 employees