RICOH COLOMBIA · 1 day ago
Print Support Administrator
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expRICOH COLOMBIA is an integrated solutions provider that connects people and technology to deliver exceptional customer experiences. The Print Support Administrator is responsible for the daily support of RICOH managed devices, ensuring print availability and adherence to service level agreements while providing excellent customer service and technical support.
Information Technology & Services
Responsibilities
Monitor all facets of the fleet program to ensure performance standards and SLAs are achieved
Interface with RICOH, third-party, and vendor support resources to anticipate and prevent customer-impacting problems, and resolve issues promptly
Manage supply for the fleet, including orders, procurement, PAR levels, inventory, and distribution
Respond to customer support requests quickly, accurately, and professionally
Support continuous fleet optimization by identifying over/under-utilized or frequently serviced devices
Monitor service alerts and requests to ensure timely response and parts delivery for dispatched technicians
Coordinate machine moves, removals, and installations
Adhere to IMACD process, managing tasks and communicating status updates promptly
Report asset and service contract information as required
Manage manual and automatic meter reading (AMR) collection, validation, and submission
Maintain an accurate master list of devices (MLD) using asset management tools and deliver contracted reports as scheduled
Act as an advocate for the customer in all fleet-related matters
Conduct periodic client satisfaction surveys
Collaborate with Sales to provide semi-annual executive overviews of emerging printing technology and industry trends
Implement national launch programs/processes, including field training
Complete all required administrative tasks accurately and on time
Exhibit professional appearance and positive demeanor
Manage hot swap inventory and support inventory implementation efforts
Provide training on RICOH equipment and features
Manage printer procurement as required by the customer
Perform other duties as assigned
Qualification
Required
Bachelor's degree or equivalent work experience required
Prior experience managing large-scale fleet implementations is a plus
Basic knowledge of printers, multifunction printers, and multifunction devices
Minimum of 2 years of project/program management experience with a proven track record in customer service
Excellent customer service skills with strong follow-up for issue resolution
Strong communication and presentation skills
Project management expertise and ability to prioritize tasks
Technical knowledge of network and site-specific printers and company products
Methodical approach to problem-solving
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase