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Equity Bank · 19 hours ago

Banking Internal Support Manager

Wichita, KS

Full-time

Onsite

Mid Level

3+ years exp

Equity Bank is a full-service community bank based in Wichita, Kansas, seeking a Banking Internal Support Manager. This role provides operational, training, and compliance support to branch employees and management, assisting with retail and loan operations while ensuring adherence to bank policies and regulations.

BankingFinanceFinancial Services

Responsibilities

Provide high-quality support on retail and loan operations, products, compliance, and systems through phone and email

Develop, maintain, and update retail and loan operating procedures and intranet resources

Collaborate with support departments and frontline employees to identify issues, needs, and opportunities for improvement

Deliver training through various formats, including computer-based modules, conference calls, in-person workshops, and webinars

Assist with training initiatives during bank conversions or major system changes

Partners with operations department and frontline teams to streamline processes and eliminate barriers to success

Review daily operational reports and take appropriate action as needed

Lead by example and remain accessible to assist teammates with daily questions or issues

Demonstrate strong collaboration and influence to help team achieve shared goals

Make supervisory decisions to support branches and management in researching and resolving issues

Take ownership of issues and ensure timely follow-up and resolution

Manage and complete projects from initiation through completion

Support the rollout of new or updated products, services, procedures and protocols

Adhere to Bank Policies, including the Equity Bank Business Ethic and Conduct policy, and Bank Secrecy Act

Complete all required compliance coursework

Ensure adherence to internal controls and audit requirements

Qualification

Banking experienceCustomer service experienceAnalytical skillsComputer proficiencyCommunication skillsMultitaskingAttention to detailOrganizational skills