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Colonial Life · 19 hours ago

Account Coordinator (Training Provided)

United States

Contract

Remote

Entry Level

2+ years exp

Colonial Life is a company focused on providing insurance solutions, and they are seeking a detail-oriented Account Coordinator to join their team in Southern California. This role is responsible for configuring, testing, and maintaining benefit enrollment cases while ensuring a seamless experience for both employers and employees.

Auto InsuranceHealth InsuranceInsuranceLife Insurance

Responsibilities

Configure and build new benefit enrollment cases in the Colonial Life Ben-Admin system based on plan documents, carrier requirements, and client needs

Maintain and update existing cases for renewals, mid-year changes, and compliance updates

Perform quality assurance testing to ensure accuracy and functionality of benefit offerings, rules, eligibility, and data mapping

Troubleshoot and resolve technical or setup issues in collaboration with the platform support team

Serve as the day-to-day contact for clients regarding system setup, open enrollment, and ongoing platform questions

Collaborate with account managers, benefits consultants, and other internal teams to gather and validate case requirements

Provide clear communication and timelines to clients throughout the build and implementation process

Conduct client and internal training sessions on system navigation, employee experience, and administrative tools

Ensure timely and accurate delivery of enrollment solutions during open enrollment and throughout the plan year

Qualification

Life & Health Insurance LicenseBenefit Administration PlatformsEmployee NavigatorExcel ProficiencyClient CommunicationTroubleshooting SkillsAttention to DetailProject Management