Nestmed ยท 3 hours ago
Healthcare SaaS Support Specialist
United States
Full-time
Remote
Mid Level
$60K/yr - $75K/yr
3+ years expNestmed is a healthcare technology company focused on improving healthcare documentation with an AI platform. They are seeking a Healthcare SaaS Support Specialist to provide first-line support for users, troubleshoot issues, and translate user feedback into actionable insights.
Hospital & Health Care
Responsibilities
Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
Triage and categorize inbound tickets to improve internal response speed and clarity
Translate user feedback into actionable insights to improve product usability
Collaborate closely with Customer Success to ensure a consistent and proactive support experience
Qualification
Required
3+ years of experience in customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
Familiarity with Zendesk
Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you've worked with intake, charting, or QA)
Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
Strong organizational habits and proactive follow-up instincts
Comfort with fast-changing environments and a bias toward action
Preferred
Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
Experience supporting an AI or voice-based product
Based in ET or CT time zones
Company
Nestmed
Nestmed is the leader in AI documentation for home health.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase