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Englewood Hospital · 13 hours ago

IT Support Analyst FT IT

Englewood, NJ

Full-time

Onsite

Mid Level

$23/hr - $23/hr

Englewood Health is a leading healthcare system committed to delivering exceptional patient care across northern New Jersey. The IT Support Analyst provides support to end users and coordinates with teams to ensure reliable day-to-day operations of key systems.

Health CareHospitalMedicalNon ProfitPersonal Health

Responsibilities

Operate as the subject matter expert regarding technology trends and the practical application of existing, new and emerging technologies

Validate all new hardware and systems configurations to ensure compliance with approved standards and guidelines

Proficient with Desktop Management solutions such as ManageEngine Endpoint Central or similar

End user device patch management, including deployment and testing

Perform connections and network cable management

Configure and update network port security

Operate as technical expert for addressing issues and responsible for problem management and root cause analysis

Provide end users support and training on computers, desktop applications and other peripherals

Supports all versions of computer operating systems, Microsoft Office and other workstation-based applications

Responsible for developing procedures to support Windows operating systems and standard corporate hardware

Act as first contact for problem resolution and support for all team members

Works with diagnostic utilities to optimize hardware performance

Works with IT personnel and end users to resolve complex issues involving multiple technical platforms

Provide hardware support, including computers, printers, and other peripherals

Maintains inventory of hardware and assures adequate stock is in place

Project management work as delegated by IT Management

Evaluates end user needs, coordinates the purchase and installation for PC hardware/software applications

Mentor junior members of the team to support the above activities

Qualification

Desktop Management solutionsEnd user device patch managementNetwork troubleshootingWindows operating systemsMicrosoft OfficeA/V technologiesApplication deploymentLANWAN supportProblem solvingSelf-motivatedDetail-oriented

Required

High School Diploma or equivalent required

Experience with desktop applications, including Windows, MS Office and SharePoint O365

Experience with desktop imaging solutions

Experience with system implementation and support

Experience working with anti-virus programs, memory management and other diagnostic utilities

Experience with A/V technologies such as Zoom rooms, Extron, Crestron, Lutron, DMX, Digital Signage, Polycom

Hands on experience with application deployment

Hands-on experience working with desktops, laptops, printers, scanners, signature pads, mobile devices, faxes, and other IT hardware

Experience working with Wyse clients, Citrix XenApp and XenDesktop applications

Experience with LAN and WAN troubleshooting and support

Stay current on technology topics and pursue opportunities to expand knowledge

Self-motivated, detail-oriented and problem solver

Must be able to work beyond normal business hours

Participate in On-Call rotations including some weekends and holidays

Preferred

Associate's degree for formal course work and work experience equivalent to a two-year degree preferred

Benefits

Health insurance

Retirement plans

Paid time off

Other wellness resources

Company

Englewood Hospital

ENGLEWOOD HEALTH, one of New Jersey’s leading healthcare systems, delivers nationally recognized inpatient and outpatient care through its hospital and network of physician practices, urgent care centers, and imaging centers.

Founded in 1890