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Generali Global Assistance · 11 hours ago

Senior AI Digital Operations Specialist

San Diego, CA

Full-time

Hybrid

Senior Level

$100K/yr - $130K/yr

5+ years exp

Generali Global Assistance is dedicated to helping people explore the world with confidence. The Senior AI Digital Operations Specialist will oversee the efficiency and development of digital assets, focusing on enhancing existing tools and deploying new AI-driven solutions to improve operational efficiency.

Elder CareIdentity ManagementInsurance

H1B Sponsor Likely

Responsibilities

Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution. Develop and implement solutions to digitize services with a focus on Operations

Work closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology

Ongoing research of potential use cases for Generative AI technologies (e.g., customer service support...) and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement

Analyze and evaluate tool performance to identify areas for improvement and implement key digital transformation strategies to improve efficiency, productivity, and employee/customer experience

Manage process optimization and automation tools (preferably able to modify workflows, etc. within existing or future tools)

Responsible for delivering digital/automation roadmaps by mapping companies’ needs with available technology, with strong focus on AI

Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement

Extract, transform, and load data to facilitate automation processes and generate insights for decision-making

Conduct rigorous testing of automated processes and digital assets to ensure accuracy, reliability, and compliance with quality and security standards

Stay up to date with emerging automation technologies and best practices to continuously enhance our automation capabilities. Frequently benchmark competition and Insurance market automation practices

Stay updated with the latest trends, you will communicate clear and actionable recommendations to stakeholders

Qualification

Digital transformationData analysisGenerative AIProject managementExcelPowerBIAutomation toolsCommunication skillsProblem-solving skillsCritical thinkingOrganizational skills

Required

High School Diploma or Equivalent (GED) required

Bachelor's degree in business management, Information Technology, or related field

5+ years of digital transformation, project management or operational excellence

Exceptional quantitative and problem-solving skills. Ability to analyze data, overcome data noise, and make data-driven decisions

Experience working with complex projects with high quality deliverables and rollout of new technology solutions

Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish

A strong communicator that can efficiently convey takeaways and insights to drive improvements

Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies

Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment

Preferred

Strong experience in Data Analysis, Excel is mandatory, PowerBI/Python

Good understanding and proven experience with Generative AI

Requires IT knowledge, project management and business/operations skills, experience working at the intersection between IT and business departments

Benefits

Generous Employer contribution for health, dental, and vision insurance

Paid Maternity and Paternity Leave

Scholarship Program for Employee Dependents

Company match on 401k

Employee Assistance Program (EAP)

Company paid short-term and long-term disability insurance

Company paid life insurance

Voluntary Pet Insurance

Voluntary Legal Benefit

Discounts on travel insurance

Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Company

Generali Global Assistance

Generali Global Assistance is a provider of travel insurance and other assistance services.

Founded in 1963

Bethesda, Maryland, USA

501-1000 employees

http://us.generaliglobalassistance.com

H1B Sponsorship

Generali Global Assistance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (2)

2022 (4)

2021 (1)

2020 (2)