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Mastercard · 3 days ago

Vice President, Account Management

Purchase, NY

Full-time

Onsite

Senior Level

$245K/yr - $391K/yr

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Vice President, Account Management role involves partnering with community banks and credit unions to develop and execute strategies that drive innovative payment solutions and enhance customer experiences.

FinanceFinancial ServicesInformation TechnologyPayments

Growth Opportunities

Responsibilities

Partner, lead and develop Mastercard’s relationships within the community institutions sector

Work directly with community banks and credit unions to co-create strategies followed by their execution with Mastercard assets and resources driving incremental value for our combined organizations

Serve as an executive point of contact and leader to a team of day-to-day account managers, at times serving as both an internal/external liaison for driving our mutual business objectives

Coordinate across customers and internal stakeholders, to include Finance, Business Development, Legal, Product, and Delivery teams to ensure consistent and effective customer relationship management

Drive the development and execution of annual account plans that align with both our customers and Mastercard’s mutual business objectives

Grow and deepen relationships across all levels within your assigned book of business

Leverage and influence MasterCard solutions and product management resources to deliver exceptional customer value

Lead initiatives to identify and present new business opportunities to customers that will drive incremental value our customers and their end consumers

Conduct quarterly business reviews and annual planning sessions with executive key stakeholders

Enable and optimize teams success through creative leadership and advocacy that removes friction from our processes

Qualification

Payments knowledgeCustomer account managementNegotiation skillsProject managementCreative problem solvingLeadershipCommunication skillsCross-functional collaboration

Required

Strong knowledge and success in the payments space, with proven customer account management experience

Forward-thinking, with an ability for creative approaches to solve business problems

Strong ability to influence and build consensus across cross-functional units, leadership levels, external partners and customer; with established negotiation skills

Results-oriented and ability to perform in a fast-paced and changing environment

Excellent verbal and written communication, negotiation, and project management skills

Payments knowledge with a proven track record of solution selling including using functionality and problem solving to differentiate and derive value/revenue

Leadership of people, processes and/or major workstreams either direct or cross-functional with accountability and responsibility

Broad market awareness, able to think strategically, creatively and able to work collaboratively