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Sitecore · 3 hours ago

Account Manager, Commercial (Central)

United States

Full-time

Remote

Senior Level

$150K/yr - $200K/yr

5+ years exp

Sitecore is a leading company that empowers brands through a composable digital experience platform. As an Account Manager, you will manage and grow relationships with existing customers, acting as a trusted advisor and driving expansion opportunities within their organizations.

AnalyticsContent MarketingCustomer ServiceE-CommerceEmail MarketingInternetSoftwareWeb Development

Responsibilities

Act as primary contact for designated accounts, fostering strong relationships across all levels

Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly

Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth

Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support

Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value

Monitor customer health and address issues promptly to ensure long-term partnerships

Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements

Qualification

Software sales experienceAccount management experienceDigital marketing conceptsContent management systemsCustomer experience technologiesManage prioritiesCommunication skillsResults-oriented mindsetHigh emotional intelligence

Required

5+ years' of experience in software sales or SaaS environment

Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape

Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization

Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Preferred

Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred

Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills

Possess high empathy and excitement for what can be defined as digital customer experience

Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware