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Inwood National Bank · 19 hours ago

DeSoto Branch Manager

DeSoto, TX

Full-time

Onsite

Senior Level

5+ years exp

Inwood National Bank is seeking a Branch Manager for their DeSoto Branch, responsible for overseeing daily operations and maximizing profitability. The role involves developing banking relationships, leading staff, ensuring compliance with regulations, and providing excellent customer service.

BankingFinancial ServicesReal Estate

Responsibilities

Greet customers upon arrival and provide prompt, courteous service

Hire, train, and manage branch staff

Monitor staff performance and provide feedback and guidance

Establishes and oversees staff training and development plans, coach employees daily in appropriate operational practices and methods

Develop and implement operational procedures to ensure branch staff follow bank’s operational procedures

Analyze customer data to identify customer needs and create solutions

Implement strategies to increase deposit and loan accounts

Respond to customer inquiries and complaints in a prompt and professional manner

Oversee customer service operations in order to provide a high-quality experience

Monitor branch performance and identify areas of improvement

Solicits customer and small business loan applications, interviews loan applicants, forward loan applications and supporting documentation to appropriate channels for credit

Reviews, audits, modifies, and prepares a variety of operational and financial reports and general correspondence within required timeframes

Reviews customer overdrafts and other transactions for approval in accordance with established authority levels and limits

Reviews and approves documentation prepared by branch staff for new accounts, reviews and approves large teller transaction items

Collaborates and communicates with Assistant Branch Manager and other branch personnel to ensure policies and procedures are being followed

Completes and discusses a performance score card with each staff member monthly, reviewing branch goals, individual performance, and transaction details

Complete performance reviews and address any performance deficiencies promptly

Verifies cash when overages/shortages occur; assists branch staff when balancing problems occur using knowledge of common errors

May assist in new account and transaction functions to support staff when needed

Supports Community Reinvestment Act (CRA) through business development efforts, educates branch staff in CRA requirements including documentation, directs overall CRA efforts for the branch

Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program

Qualification

Banking regulations knowledgeBanking operations managementCustomer service excellenceManagerial experienceBanking software proficiencyAnalytical skillsCommunication skillsInterpersonal skillsOrganizational skillsTeamwork ability