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MSC Industrial Supply Co. · 5 hours ago

Strategic Account Executive

Rockford, IL

Full-time

Onsite

Mid, Senior Level

$73K/yr - $115K/yr

5+ years exp

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. The Strategic Account Executive is responsible for driving sales growth and managing key account locations, focusing on maximizing account penetration and long-term retention through strategic planning and customer engagement.

HardwareIndustrialManufacturingSalesSupply Chain ManagementWholesale

No H1B

Responsibilities

Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth and retention

Develop and execute strategic account plans that anticipate customer needs, align with business objectives, and drive account penetration

Proactively identify churn indicators and implement interventions to safeguard retention and customer satisfaction

Negotiate and renew agreements with underperforming or at-risk accounts to optimize value realization and profitability

Deliver measurable cost savings initiatives and demonstrate profitability through regular customer assessments and solution optimization

Conduct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase value delivered and identify new opportunities

Build and maintain trusted internal and external relationships with leaders in Operations, Supply Chain, Procurement, and Engineering

Ensure seamless onboarding of new customers, coordinating with internal teams to deliver commitments and adoption

Engage with site-level contacts to strengthen solution adoption and ensure consistent execution of account strategies

Maintain disciplined use of CRM tools and reporting standards to ensure accuracy in forecasting and account visibility

Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to educate customers and strengthen partnerships

Analyze customer data and trends to recommend process improvements that reduce costs and increase efficiency

Present financial and operational insights to customer executives, linking MSC's solutions to measurable business outcomes

Qualification

SalesNegotiationRelationship BuildingData AnalysisMicrosoft OfficeSalesforce.comProject ManagementAnalytical SkillsCommunication SkillsInterpersonal SkillsAdaptability

Required

Bachelor's degree in business or equivalent experience required

Minimum of 5 years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales

Proven track record of selling profitable solutions and services, consistently meeting or exceeding sales plans

Demonstrated excellence in sales, negotiation, relationship building, and closing, with the ability to influence at multiple organizational levels

Ability to read, interpret, and apply insights from customer financial statements to support solution recommendations

Strong project management skills with a solid history of accountability and results

Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM)

Ability to gather, analyze, and synthesize data from multiple systems to recommend solutions

Excellent written and verbal communication skills, including the ability to develop and deliver impactful presentations

Strong interpersonal skills with proven success collaborating cross-functionally (e.g., Marketing, Product Management, Finance) and with leaders holding competing priorities

High attention to detail, follow-through, and ability to adapt quickly to changing business needs and market conditions

Strong analytical and problem-solving skills with the ability to make sound, timely decisions

Self-motivated and adaptable, able to perform effectively in both independent and team environments

A valid driver's license may be required

Capable of driving up to several hours per day to customer location(s) within an assigned territory or region is required

Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods)

Willingness to comply with customer safety and PPE protocols

This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)