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HomeServe USA · 19 hours ago

Technical Training Specialist

Norwalk, CT

Full-time

Hybrid

Mid Level

$67K/yr - $90K/yr

3+ years exp

HomeServe USA is focused on supporting employees through training initiatives during their transformation efforts. The Technical Training Specialist will plan, organize, and execute training activities to ensure employees are prepared for new systems and processes while contributing to the change management strategy.

Home Services

Responsibilities

Research and evaluate training tools and resources that align with program needs

Support evaluation and coordination of external training vendors when required

Analyze training needs based on role-specific change impacts

Develop and maintain role-specific learning paths aligned to new systems and processes

Gain a working understanding of new systems, processes, and features to support training development

Translate technical and process information into easy-to-understand training materials

Create and update training content, including presentations, quick reference guides, e-learning modules, and step-by-step system walkthroughs

Maintain content updates as system changes are released through Agile increments

Conduct training sessions across various formats, including onsite, virtual, instructor-led, and hands-on sessions

Support conference room pilots by coordinating logistics, gathering feedback, and documenting training considerations

Deliver train-the-trainer sessions to prepare internal SMEs for training their teams

Manage all training logistics, including scheduling, communications, room setup, virtual links, and equipment needs

Identify potential SMEs across departments and support their involvement in training activities

Prepare SMEs with materials, guidance, and expectations for their training roles

Coordinate SME contributions to ensure consistent and accurate training experiences

Partner with project teams, functional leads, SMEs, and external partners to ensure training alignment with system and process changes

Serve as a liaison between training, development teams, and Agile PODs to communicate training needs and updates

Participate in Agile ceremonies, including sprint reviews and demos, to understand training impacts and release timelines

Support alignment of training activities with the overall transformation roadmap

Track and report training progress, completion rates, and readiness indicators

Upload and maintain training content in the Learning Management System (LMS)

Gather feedback from training sessions, pilots, and learners to inform content improvements

Identify training risks (e.g., readiness gaps, environment issues, SME availability) and escalate as needed

Support training-related contributions to project status updates and readiness checkpoints

Maintain accurate training records, attendance, tracked outcomes, and completion data

Coordinate system access needs for training environments and validate data availability for training exercises

Document lessons learned to guide future training cycles

Provide basic troubleshooting and technical support during training sessions

Qualification

Training coordinationContent developmentLMS managementFacilitation skillsAgile environmentsProject coordinationCommunication skillsMS Office SuiteTechnical supportCollaboration