NRG Energy · 4 hours ago
Monitoring Specialist (Eagan, MN)
Eagan, MN
Full-time
Onsite
Entry Level
$18/hr - $19.25/hr
1+ years expNRG Energy is a leading smart home company dedicated to redefining the home experience with intelligent products and services. The Monitoring Specialist plays a crucial role in ensuring the safety of customers by responding to alarm signals, dispatching emergency services, and providing exceptional customer service during emergencies.
EnergySolarWind Energy
Responsibilities
Properly responding to alarm signals from our customers’ alarm systems
Dispatching emergency signals to police, fire, and medical agencies
Providing world-class customer service to our customers in their time of need
Completing a 3-week new hire classroom training followed by a 2-week hands-on training
Dispatch police, fire or EMS when needed
Notify customers of non-emergency signals
Notify account contacts of emergency signals after dispatch
Receive and process inbound calls requesting information
Position requires some weekend and, holiday, and shift work and may require mandatory overtime
Qualification
Required
You must be able to work in our Eagan, MN office
Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License (or equivalent) in all 50 states
High School Diploma or equivalent
Be able to type a minimum of 40 wpm
Preferred
One year customer service experience preferred, but not required
Benefits
Flexible scheduling
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Career development and leadership opportunities
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
Discounts with various national companies and vendors
Company
NRG Energy
NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.
10001+ employees
H1B Sponsorship
NRG Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (19)
2023 (25)
2022 (14)
2021 (9)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$6.99BKey Investors
Public Utility Commission of Texas
2025-09-24Post Ipo Debt· $4.9B
2025-08-04Post Ipo Debt· $216M
2024-10-16Post Ipo Debt· $1.88B
Leadership Team
Lawrence S Coben
President, CEO and Chair of the Board
Anne C Schaumburg
Lead Independent Director
Recent News
2026-01-01
2025-12-16
Company data provided by crunchbase