KellyMitchell Group ยท 4 hours ago
Service Analyst
Jersey City, NJ
Contract
Onsite
New Grad, Entry Level
$13.59/hr - $19.42/hrKellyMitchell Group is seeking a Service Analyst to join their team in Jersey City, New Jersey. The role involves organizing incoming communications, maintaining records, and providing support to participants and colleagues.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Sort and organize incoming mail faxes emails and OneDrive files ensuring timely routing to the appropriate teams
Index PDF documents into Global Search to maintain accurate and current records
Review participant contract data for accuracy completeness and proper documentation
Prepare and send professional correspondence to contract participants
Assign inbound correspondence to the appropriate service representatives for action
Monitor and track response timelines to ensure prompt follow up and issue resolution
Maintain accurate and organized records within workflow systems and participant files
Review forms and documents for compliance with required standards and guidelines
Process routine nonfinancial account updates and service requests
Provide clear and accurate explanations of basic processes and information to participants and colleagues
Respond to participant phone inquiries with clarity professionalism and excellent service
Assist in locating missing participants or uncashed checks including performing obituary searches when necessary
Support employees by helping them locate tax forms and related documentation
Qualification
Required
Strong organizational and time management skills
Proficiency with the Microsoft Office Suite
Ability to work effectively in a remote environment using VPN access
Basic familiarity with ChatGPT and other Microsoft productivity tools
Ability to adapt quickly and stay focused when handling repetitive or shifting tasks
High attention to detail and consistent punctuality
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
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