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Texas Juvenile Justice Department · 7 hours ago

TJJD - IT Support Specialist III - IT Customer Support - (MCL) -55137

McLennan LT116 Burleson Road

Full-time

Onsite

Mid, Senior Level

4+ years exp

The Texas Juvenile Justice Department is seeking an IT Support Specialist III to perform highly complex work involving the coordination and troubleshooting of information technology systems at high security correctional facilities. The role includes providing technical support, training, and maintaining network security while working under limited supervision.

GovernmentHealth DiagnosticsPublic SafetyPublishing

No H1B

Responsibilities

Provides technical support for agency employees and other end users to ensure that work requests and needs are appropriately addressed, documented and resolved in a timely fashion

Provides user support and training to staff for use of PC, laptops, projectors, printers, phones, DVR, videoconference and other IT business related technology

Coordinates with facility IT lead to ensure standard configuration, deployment and repair of IT related technology

Assists with maintaining communication and network security, including network logons, and reports any communication/network security violations; providing information regarding availability of assigned LAN/WAN/Security system; and ensuring proper disposal and documentation of agency hard drives and related media

Assists in the development of solutions and aids in researching and resolving escalated problems, which may include the most complex and/or critical technical problems

Assists with performing updates on inventory records for technology equipment at assigned sites, including all IT infrastructure as well as equipment issued to staff

Reports any presence or perception of racial, ethnic, and/or gender disparities

Performs a variety of related duties not listed, to be determined and assigned as needed

Performs all duties in compliance with agency safety policies and procedures:

Reports safety hazards and corrects hazards when possible

Completes required documentation in the event of an accident/injury within requested time frames

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies

Qualification

Network troubleshootingActive directoryComputer hardwareSoftwareMicrosoft OfficeIP Camera systemsTelephone systemsCustomer serviceTechnical supportTeam coordinationProblem-solving

Required

Associate's degree or technical school certification in information systems or related IT related field

Two (2) years of full-time wage-earning experience that may be a combination of the following: network or computer support; IT Help Desk; supporting a LAN or WAN, and IP communication environment; troubleshooting PC problems; or installing and maintaining PC software applications or related tasks

OR High School diploma or equivalent

Four (4) years of full-time wage-earning experience that may be a combination of the following: network or computer support; IT Help Desk; supporting a LAN or WAN, and IP communication environment; troubleshooting PC problems; or installing and maintaining PC software applications or related tasks

Ability to pass a Criminal Background Check

Ability to communicate effectively, orally and in writing

Ability to work independently and collaboratively with all stakeholders and maintain a professional, courteous demeanor

Ability to prioritize and manage multiple tasks; plan, organize, and coordinate work assignments; and meet deadlines

Ability to adhere to standards, policies and procedures to maintain the security and integrity of agency information technology systems