Metropolitan Market ยท 1 week ago
Guest Services Team Leader
Mercer Island, WA
Full-time
Onsite
Entry, Mid Level
$26/hr - $32/hr
2+ years expMetropolitan Market is seeking a Guest Services Team Leader to oversee front-end operations. This role is responsible for ensuring high-quality customer service, effective cash handling, and personnel development within the store.
AgricultureFood and BeverageRetail
Responsibilities
Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities
Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team
Ensures health, safety and sanitation guidelines are followed while working with all products
Effectively maintains and coordinates front-end staffing to best service customers; tracks attendance and takes action as needed
Ensures effective communication between the front-end and other departments
Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe
Leads and readily participates in product promotions and focuses
Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service customers
Leads by example and provides Front End team members and Guest Services Lead with clear expectations and timely feedback
Trains Guest Services Leads and provides performance feedback, coaching and counseling
Prevents internal and external loss
Successfully performs all duties of a Journeyman Checker
Demonstrates dependability and flexibility; meets attendance requirements
Performs other duties as assigned by the Store Director team
Qualification
Required
Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential
Comprehensive knowledge of grocery store operations a must
Strong leadership skills
Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action
Proven success as a team leader and member
Demonstrates a high-level of self-motivation; takes initiative; problem solves
Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers
Proven history of personnel development
Ability to effectively delegate and follow-through
Exceptional customer service skills
Superior communication skills
Excellent time management and organizational skills
Proven ability to positively affect sales generation
Employment may be dependent upon successful background check and reference checks
All store employees must have a valid Washington State Food Workers Card to begin work
Preferred
Minimum two years supervisory experience preferred
Benefits
20% team member discount
Medical, dental, vision insurance (very low cost to team members)
Health savings accounts (subject to qualified medical plans)
Flexible spending arrangements (subject to qualified medical plans)
Company-funded disability and life insurance
Employee Assistance Program available to all team members
Retirement plans available to all team members
Paid vacation, personal, and holiday time off
Sick/safe leave provided consistent with local and state requirements
Reduced cost ORCA Card program for King County team members
Education support
Career development opportunities
Company
Metropolitan Market
Metropolitan Market is a supermarket company specializing in meat, seafood, and groceries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Endeavour Capital
2012-08-06Private Equity
Leadership Team
Ron Megahan
CEO
Recent News
Business Journals
2023-06-29
Business Journals
2022-10-25
Puget Sound Business Journal
2022-07-06
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