SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 11 hours ago
Restoration and Mitigation Production Manager
Salem, MA 01970
Full-time
Onsite
Mid, Senior Level
$85K/yr - $110K/yr
5+ years expSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is seeking an experienced Restoration & Mitigation Production Manager to lead their field teams across Massachusetts and New Hampshire. The role focuses on managing day-to-day mitigation production, ensuring quality and safety standards, and developing a high-performing team of technicians.
Consumer Services
Responsibilities
Lead day-to-day mitigation production across multiple job sites (water, fire/smoke, mold, disaster events)
Build, train, and retain a high-performing field team (technicians, crew chiefs/leads; plus temps during surge/storm events)
Ensure jobs are executed to SERVPRO/IICRC standards for quality, documentation, and safety
Drive excellent customer/client communication and job-site professionalism
Coordinate daily scheduling/dispatch with office and project managers to maximize efficiency and response time
Maintain readiness: equipment condition, warehouse organization, inventory levels, and vehicle readiness
Coach performance: field visits, job checks, ride-alongs, biweekly 1:1s, training plans, and career paths
Qualification
Required
3+ years of restoration/mitigation industry experience (REQUIRED) – water/fire/mold
5+ years of people leadership / management experience
IICRC certifications: WRT and ASD required (Master designation a plus)
Proven ability to build and lead teams (training, accountability, performance management)
Strong operational discipline: scheduling, job quality control, safety, documentation, and equipment readiness
Comfortable working in the field daily (goal: significant time on job sites)
Solid computer skills and comfort with industry systems/training platforms (ex: LMS; job documentation systems)
Preferred
Bachelor's degree
Experience leading storm response / surge staffing
Track record developing technicians into crew chiefs/leads
Benefits
401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Health / Vision / Dental paid 100% by company
401(k) match + profit sharing
Company vehicle
Professional development and certification support
And more
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase