21Tech · 19 hours ago
Asset Management Enterprise Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
15+ years exp21Tech, Inc. is seeking an Enterprise Architect to provide strategic client relationship management and ensure the successful delivery and satisfaction of our Enterprise Asset Management (EAM) solutions. This role requires an accomplished professional with a strong background in client services and the ability to build and maintain trusted relationships with clients across the public and private sectors.
Information TechnologySoftware
Hiring Manager
Kellie Thompson-Weber
Responsibilities
Proactively engage with clients to understand their evolving business needs and align 21Tech’s Asset Management solutions to meet their goals
Partner closely with internal teams to ensure seamless project delivery and ongoing client satisfaction
Provide an overall solution strategy for clients beyond EAM with other vendor or in-house client products that support the full life cycle for asset management and related operation
Lead/Supervise Workshops and be more than a product specialist – we are looking for an Asset Management domain expert who and can understand the pain points of the customer and suggest a path forward as a leader
Ensures and guides as needed that internal methodologies and best practices are followed by the implementation team members
Lead and participate in client meetings, status updates, and business reviews
Support escalation management and problem resolution, ensuring timely and professional responses
Analyze client feedback and performance data to recommend continuous improvements
Develop client engagement strategies focused on expanding service offerings and identifying new opportunities
Participate in sales presentations and proposal Orals to represent client service excellence and solution alignment
Maintain a deep understanding of Asset management technologies (Hexagon or Maximo preferred) and asset management principles to articulate value to clients
Qualification
Required
15+ years of professional experience in client services, Project delivery, account management, or related roles
Enterprise Asset Management (EAM) experience required; Hexagon EAM or IBM Maximo strongly preferred
Proven ability to manage and grow client relationships within complex organizations
Strong understanding of asset management domain, processes and business operations
Excellent communication, negotiation, and presentation skills with the ability to influence at all levels
Persuasive communicator with a strong ability to build consensus and trust
Strategic thinker capable of aligning client needs with business solutions
Self-motivated, organized, and detail-oriented with a strong sense of accountability and professionalism
Bachelor's Degree required
Preferred
Hexagon EAM or IBM Maximo strongly preferred
Benefits
Competitive salary
Comprehensive benefits package
Company
21Tech
21Tech is an IT company providing business and technology solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dilraj Kahai
Co Founder and CEO
Company data provided by crunchbase