Darkhorse Tech, Inc. · 19 hours ago
IT Field Technician
Tulsa, OK
Full-time
Hybrid
Entry Level
$43K/yr - $50K/yr
1+ years expDarkhorse Tech, Inc. is a leader in providing Dental-Specific IT services, focused on building relationships with clients. They are seeking a Field Technician to assist dental offices with technical issues, providing both remote and on-site support while ensuring exceptional customer service.
HardwareInformation TechnologySoftware
Responsibilities
Provide excellent customer service via phone, remote, and on-site technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user account setup
Run network lines, punch down cable, and terminate RJ45 connections
Provide Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more
Qualification
Required
Excellent verbal and written communication
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience
1-2 years of customer service experience
Must have reliable transportation
Preferred
Bachelor's degree in Information Technology or Computer Science
Company
Darkhorse Tech, Inc.
Darkhorse Tech Cyber Security, Cloud Hosting and Dental IT Support Company 🦷 #1 Dental IT Support Company 🦷 #1 Dental Cyber Security Company 🏆 Voted by dentists nationwide ⭐️ 5.0 Google rating | 450+ reviews
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Reuben Kamp
Chief Executive Officer
Company data provided by crunchbase