SWEET ROBO ยท 5 hours ago
Technical Support Specialist
NYC Metro Area
Full-time
Onsite
New Grad, Entry LevelSweet Robo is a global leader in robotic vending technology, redefining how people engage with food, retail, and entertainment. The Technical Support Specialist role involves providing technical assistance to clients, resolving system issues, and ensuring a seamless customer support experience.
Amusement Park and ArcadeFranchiseManufacturingSoftwareVending and Concessions
Hiring Manager
Piny Vind
Responsibilities
Providing technical assistance to clients
Resolving system issues
Diagnosing and troubleshooting technological challenges
Ensuring a seamless customer support experience
Maintaining customer satisfaction
System optimization
Solving technical challenges effectively
Qualification
Required
Proficiency in Technical Support and Troubleshooting
Strong Analytical Skills for diagnosing and resolving issues
Exceptional Customer Support and Customer Satisfaction skills
Excellent verbal and written communication skills
Ability to work collaboratively with cross-functional teams
Preferred
Experience with robotic or autonomous systems is a plus
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Company
SWEET ROBO
Retail Tech, B2B SaaS, Smart Vending, Robotics, Franchise Tech, Mobile Commerce, Hardware-as-a-Service
Founded in 2022
51-200 employees
H1B Sponsorship
SWEET ROBO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Piny Vind
Founder and CEO
B
Bruce Molfetto
VP of Sales
Recent News
EIN Presswire
2025-11-27
2025-07-10
Company data provided by crunchbase