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Loews Hotels & Co · 4 hours ago

Director, Pool Operations

Miami Beach, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Loews Hotels & Co is a beloved hotel with a newly redesigned oceanfront location. The Director of Pool Operations is responsible for the overall management of Food and Beverage Areas and recreation activities, ensuring efficient operation and high-quality service that exceeds guest expectations.

Travel

Responsibilities

Directs the multiple areas of pool, beach and recreation, and oversees all F&B Area Managers, Assistant F&B Area Managers and Supervisors

Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies

Responsible for forecasting and budgeting of his department

Adhere to budget throughout the year and OT analysis

Provides floor coverage as needed

Represents the department in meetings and other events. Attends resume, pre-cons, line up, staff and other meetings as required

Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlets and recreation areas and delegating administrative responsibilities when necessary

Organizes departments through the creation of checklists, seating charts, pars and centralizing information and supplies

Staffs F&B outlets and recreation department for staff and management based on the information and needs as presented and defined by the Executive Management

Plans 30/60/90 day forecast, yearly budget, and employee needs

Promotes within and outside of the hotel to generate sales

Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation

Evaluates the various reports supplied by supervisors and submits written observations on forms provided as require

Directs staff towards the goals of the Loews Hotels as defined by management

Ensures proper handling of guest checks and payment transactions

Intercedes and/or fills in for employees should need occur

Trains or supervises the training of all department employees

Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect

Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance

Is polite, friendly, and helpful to the guests, management and fellow employees

Attends all appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Executes emergency procedures in accordance with hotel standards

Complies with safety regulations and procedures

Complies with hotel policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Other duties as assigned

Qualification

F&B managementPool OperationsStaff trainingBudget forecastingCustomer serviceMultitaskingHospitality skillsFood Handler certEnglish fluencyCommunication skills