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CSI · 5 hours ago

CUSTOMER SERVICE REPRESENTATIVE

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Computer Services, Inc. (CSI) is a forward-thinking software provider that helps financial institutions solve their customers’ needs. They are seeking a Customer Service Representative to ensure excellent customer service through communication and coordination with other departments.

Financial ServicesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Builds and maintains relationships with customers

Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature

Demonstrates basic knowledge of application functionality

Provides information to the appropriate CSI department regarding customers issues and concerns

Performs other duties as assigned

Qualification

Banking experienceCustomer support skillsTechnical educationCommunication skillsTroubleshooting skillsManaging priorities

Required

Technical education or job knowledge equivalent to a 2-year college or trade school

Minimum 2 years of banking experience, preferably in deposit operations

Strong technical and customer support skills

Strong communication and troubleshooting skills

Able to managing multiple competing priorities effectively

Benefits

Competitive salary

Eligibility for incentive awards based on both individual and business performance

Comprehensive range of benefits

Company

CSI

As a forward-thinking financial technology and software partner, we help community and regional banks, as well as organizations worldwide, solve their customers’ needs through open and agile technologies.

Founded in 1965

Paducah, Kentucky, USA

1001-5000 employees