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Shaw Industries · 17 hours ago

Benefits Administrator

Dalton, GA

Full-time

Hybrid

Senior Level

5+ years exp

Shaw Industries is seeking a Benefits Administrator to deliver concierge-level support for Health and Wellness inquiries from associates and their families. The role involves managing benefits administration tasks within Workday, promoting wellness programs, and ensuring compliance with legal regulations.

Home ServicesLogisticsManufacturingShippingTextilesTransportation

Responsibilities

Answer Benefits and Health and Wellness inquiries by phone or e-mail

Confirm eligibility and process benefits enrollment in Workday (e.g., New Hire & Open Enrollment, Benefit Change for Life Events, employment status changes)

Support Open Enrollment setup in Workday, including building plans, updating rates, testing events, and resolving system issues

Promote and educate associates on Wellness Programs and Additional Benefit offerings (e.g., Be Well Condition Mgt, Tobacco Cession Program, Employee Assistance Program, Wellness Incentives)

Collaborate with vendors and internal partners to ensure accurate application of Wellness Incentives, including processing details, loading files, and ensuring compliance with program requirements

Complete administrative actions in Express Scripts' client portal and interaction with Premise partners

Verify eligibility and enroll associates in Healthcare Accounts (HSA/DCFSA); calculate and request deposits for elections, weekly/monthly payroll, and wellness incentives

Complete or support daily Workday tasks, inbox actions, and error resolution

Manage Benefits Billing tasks, including terminating coverage for nonpayment, reviewing Optum Financial data, coordinating with IS Operations, and resolving system issues

Monitor Benefits process efficiency and reporting; resolve errors as needed

Analyze data to identify trends, improve processes, and prevent or correct errors

Assist with voluntary benefits escalations and support HR offices in claims filing and vendor interaction

Administer Canadian, Expatriate, and Hawaii benefits and serve as customer service support for those associates and HR offices

Prepare and distribute reporting to internal departments as needed

Process vendor payments by verifying billing accuracy, coordinating approvals and payment methods, and resolving discrepancies with vendors

Participate in vendor selection through data gathering, market research, and competitor review; participate in finalist meetings

Research and respond to appeals and information requests promptly

Operate within HIPAA compliance

Coordinate Medicare CMS responses, completion of Medicare benefit forms, completion of Qualified Medical Child Support enrollment, and response to family services

Qualification

Benefits AdministrationWorkday ExperienceCustomer ServiceAttention to DetailOrganizedEfficientProactiveBilingual (English/Spanish)Clear CommunicationPositive AttitudeTeamwork