Emery Sapp & Sons, Inc. · 15 hours ago
IT Support Specialist
Springdale, AR
Full-time
Hybrid
Entry, Mid Level
2+ years expEmery Sapp & Sons is seeking an IT Support Specialist to provide frontline technical support for their corporate office and nearby locations. This role involves delivering both in-person and remote assistance to end users while ensuring reliable technology operations and excellent customer service.
Building MaterialReal Estate
Responsibilities
Provide in-person support for end users in the office, nearby plants, quarries, shops, job sites, and remote support across all locations
Respond to incidents and service requests in a timely, professional manner
Document troubleshooting and resolutions within the service management system
Prepare and deploy hardware for new hires; set up accounts and required access
Retrieve hardware and ensure proper deactivation during offboarding
Maintain accurate asset records in ITAM solution, updating entries in real time
Assist with inventory audits, hardware lifecycle tasks, and device tracking
Collaborate with other IT team members to support field operations and remote users
Support job sites and field personnel with technology needs, traveling locally as required
Follow established SOPs, runbooks, and IT processes
Create or update documentation and knowledge base articles to support consistency
Participate in IT rollouts, upgrades, and standardization initiatives
Identify recurring issues and escalate appropriately to support problem management
Stay up to date on emerging IT technologies and trends in the construction industry
Other duties as assigned
Qualification
Required
2+ years of IT Support or help desk experience
Strong understanding Windows OS, Microsoft 365, hardware, and basic networking
Ability to communicate clearly with both technical and non-technical users
Strong customer service, problem solving, and prioritization skills
Preferred
Associate's degree in computer science, IT, or a related field preferred
Company
Emery Sapp & Sons, Inc.
Emery Sapp & Sons is a construction company specializing in heavy highway, bridge, and residential site construction services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Gillis
Co-Chief Executive Officer
Tim Paulson
Co-Chief Executive Officer
Recent News
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2025-01-04
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