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Macy's · 2 hours ago

Retail Support Associate - Ready to Wear, Newport Centre - Jersey City - Full Time

20 Mall Drive E, Jersey City, NJ, 07310, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a well-established retail company with a rich history, and they are seeking a Retail Support Associate to enhance the shopping experience for customers. In this role, you will assist customers in expressing their personal style, maintain merchandise standards, and ensure a welcoming shopping environment.

Consumer GoodsFashionRetail

Responsibilities

Help customers express their personal style and turn fashion into a source of inspiration

Actively circulate the sales floor to understand each customer’s needs and guide them through a seamless shopping journey

Maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready environment

Greet teammates with a warm hello and help ensure the sales floor is clean, organized, and prepared for customers

Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions

Offer a warm welcome, make eye contact, and create friendly, personal conversations to create customer relationships

Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves

Share Loyalty program benefits and ensure customers have all they need before ending with a sincere thank-you

Support one another with honesty, care, and collaboration to better serve customers and communities

Strive to improve every day, take pride in work, achieve sales goals, and learn from each other

Qualification

Customer serviceSales goalsProduct knowledgeCommunication skillsHospitalityResourcefulnessTechnology proficiencyTeam collaborationAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions