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Catholic Charities of the Archdiocese of Washington · 12 hours ago

Senior Program Manager – Social Services, (1211)

WASHINGTON,DC,US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Catholic Charities of the Archdiocese of Washington is dedicated to making a profound difference in the lives of many through various programs. The Senior Program Manager oversees the management of social services at the 801 East Collaborative, ensuring compliance with best practices and quality service delivery.

CharityCommunitiesNon Profit

Diversity & Inclusion

Responsibilities

Manage and oversee the daily operations of case management services across the assigned low barrier shelter programs (5) in support of overall case management and program goals and objectives

Provide leadership and direction to all case management staff, consultants, and volunteers; oversee case management supervisor supervision, which includes recruiting, hiring, collaborative performance evaluation, training, and professional development; sets standards for customer service; conduct regular team meetings; communicates policies and procedures; and facilitate team dynamics in collaboration with the Director of the program

Conduct unannounced site visits monthly after normal business hours to ensure quality services and program expectations are being adhered to by staff and clients

The bi-weekly work schedule includes 2nd or 3rd shift onsite staff observations and supervision to ensure all site-based staff are provided appropriate supervision and access to program management throughout the year

Manage program budget and expenditures, in collaboration with the program’s Director, to ensure that available funds and resources are used efficiently

Perform liaison activities with community partners, including contract monitors

Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures

Perform other job-related duties as assigned

Qualification

Program managementSocial work licensureSupervisory experienceHuman services degreeComputer skillsTeam leadership

Required

Master's degree in human services field

For all social work degrees, social work licensure in the appropriate jurisdiction is required

3 years of progressively responsible non-profit experience in program management

2 years of experience working with clients or programs that serve individuals or families experiencing homelessness, behavioral health, substance abuse or chronic health challenges

2 years of supervisory experience

Skill in the use of computers, preferably in a PC, Windows-based operating environment

Ability to supervise and train employees and foster a cooperative work environment