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WCCU Credit Union · 10 hours ago

Mortgage Operations Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

WCCU Credit Union is seeking a Mortgage Operations Manager to oversee the mortgage operations team, which includes processing, underwriting, and closing. This role is responsible for managing day-to-day operations, ensuring compliance with mortgage regulations, and collaborating with other departments to enhance service and efficiency.

Financial Services

Responsibilities

Lead and communicate all mortgage compliance changes, including regulatory updates, exam requirements, and secondary market guidelines. Coordinate related changes with staff and other departments

Partner with the Mortgage Lending Manager to ensure an efficient, timely mortgage origination experience and to conduct regular staff meetings

Serve as the primary contact for Fannie Mae, FHLB, USDA/GRH, and other investors regarding underwriting, selling, and funding issues

Manage vendor relationships with private mortgage insurance companies, title companies, and appraisal providers

Direct workflow and loan distribution among mortgage operations staff to maintain efficiency and service quality

Maintain a strong understanding of credit union policies, procedures, and services, ensuring operational soundness and compliance

Work with Appraisal Review to ensure appraisal policies are followed and compliance requirements are met

Collaborate with processing, underwriting, and closing teams to ensure timely pipeline management, minimize credit risk, and support accurate secondary market delivery

Serve as NMLS Administrator for applicable staff

Act as primary or backup administrator for origination software, servicing software, and related mortgage systems

Create operational reports and monthly production reporting as needed

Prepare for and respond to audit findings from investors, third party auditors, examiners, and internal audit; train staff on corrective actions

Support and implement projects related to the Mortgage Loan Department

Prepare annual reports, reviews, and investor filings

Represent the Credit Union in community, business, and industry organizations to support public relations and vendor relationships

Supervises and coordinates activities of employees engaged in the credit union’s mortgage operations functions

Utilize Integrity Coaching to provide consistent coaching, development, and performance review. Also provide continuous feedback and reinforcement of policies and procedures

Travel to branch locations to work with staff for training purposes as well as following procedures & remaining compliant with regulatory updates

Plans, prepares, and schedules staff, according to budgets and workloads to maintain proper staffing & ensure smooth daily operations

Maintains a highly motivated, well-trained staff and establishes effective employee relations

In cooperation with your leader (and in consultation with Human Resources), take responsibility for hiring, training, coaching, and discharging of staff

Welcomes new staff members to the department

Develop & maintain a budget

Ensures each staff member receives proper orientation, training, coaching and cross-training to ensure quality service

Communicates with other departments and management to resolve problems and expedite work

Interprets and communicates work procedures and company policies to staff

Resolves complaints and answers questions of others regarding services and procedures

Develops & maintains constructive and cooperative working relationships with others

Reviews and checks work of staff for accuracy and content. Provides additional training where needed

Makes recommendations to management concerning staff and improvement of procedures

Requisitions supplies as needed for the department

Assists staff in handling complex situations

Schedules and facilitates regular staff meetings

Ensures that the appearance of the department is neat, organized, and in accordance with Credit Union policy

Ensures that all confidential records in the work area are properly secured each day

Qualification

Mortgage operations managementRegulatory compliance knowledgeReal estate lending experienceData entry skillsFinancial service standards knowledgeMicrosoft Suite proficiencyProfessional demeanorInterpersonal skillsVerbal communication skillsDetail-oriented

Required

Strong understanding of mortgage operations, including origination, underwriting, processing, and closing

Knowledge of mortgage policies and procedures, FNMA guidelines, and regulatory compliance requirements

Demonstrates proficiency in intermediate mathematical calculations, including interest rate analysis

Skilled in retrieving and entering data within loan systems and credit bureau platforms

Possesses strong understanding of the financial and operational requirements of a Credit Union

Upholds a professional demeanor and appearance at all times

Exhibits excellent interpersonal and verbal communication skills

Remains knowledgeable of federal and state regulations governing depositor and lending practices

Capable of drafting clear, accurate correspondence and reports

Ability to work with a wide range of personalities in a courteous, effective, and efficient manner

Ability to attend to numerous details, with frequent interruptions, under the stress of maintaining courteous, accurate and timely relations with a variety of individuals

Knowledge and ability to apply current financial service industry standards, laws, and regulations

Ability to present ideas, report facts and other information clearly and concisely

Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint)

Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position