eGain Corporation · 2 hours ago
Director, Ecosystem Engineering
Sunnyvale, CA
Full-time
Onsite
Director/Executive
$250K/yr - $250K/yr
10+ years expeGain Corporation is the leader in AI knowledge management solutions for enterprises. As Director of Ecosystem Engineering, you will lead the strategy and execution for connecting eGain’s knowledge platform with the broader enterprise technology landscape, focusing on integrations and ensuring eGain serves as the central nervous system for enterprise knowledge.
AnalyticsEnterprise SoftwareInformation TechnologyInsurTechSoftware
Responsibilities
Own the vision and technical strategy for eGain’s ecosystem connectivity, including APIs, integrations, and data pipelines
Lead engineering teams building integrations with CRM systems (Salesforce, ServiceNow), contact centers, content management systems, data warehouses, and AI platforms
Design and evolve eGain’s API strategy, ensuring our platform offers world-class developer experience and integration capabilities
Drive the development of connectors, SDKs, and integration frameworks that enable rapid ecosystem expansion
Establish partnerships with engineering teams at key technology partners to build deep, strategic integrations
Champion data ingestion architecture that can handle diverse content sources while maintaining quality and governance
Build mechanisms for real-time and batch data synchronization across the enterprise technology stack
Ensure integration security, data privacy, and compliance across all connectivity points
Create exceptional developer documentation, tools, and support for internal and external integration developers
Qualification
Required
10+ years of software engineering experience with 5+ years in leadership roles focused on integrations, APIs, or platform ecosystems
Deep expertise in integration patterns, API design (REST, GraphQL, webhooks), and enterprise integration platforms
Strong understanding of enterprise software ecosystems including CRM, contact center, content management, and data platforms
Experience with data integration technologies including ETL/ELT, message queues, and streaming platforms (Kafka, etc.)
Proven track record building developer-friendly APIs and integration experiences
Technical depth in authentication, authorization, and secure data exchange protocols
Excellent partnership skills and ability to work with external technology vendors and partners
Strong architectural thinking about how systems should connect and share data
Passion for creating seamless integration experiences that 'just work'
Bold vision for ecosystem strategy combined with pragmatic execution
Benefits
Stock options.
Company
eGain Corporation
eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers.
501-1000 employees
H1B Sponsorship
eGain Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
2023 (7)
2022 (12)
2021 (14)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$103.17M2000-08-09Post Ipo Equity· $88.5M
1999-09-23IPO
1999-07-01Series Unknown· $5.22M
Leadership Team
John Copeland
Vice President of Marketing
E
Eric Smit
C.F.O.
Recent News
2025-12-19
2025-11-14
Company data provided by crunchbase