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UPS · 2 hours ago

Senior Technician M-F 10:00am-6:30pm ET

Londonderry, NH

Full-time

Onsite

Senior Level

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Senior Technician role involves managing contracted services to ensure compliance with SLAs and KPIs, supporting business products, and overseeing daily facility activities while maintaining customer relationships.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded

Supports business products by collaborating with vendors, customers, and other internal support groups

Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc

Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives

Responsible for retaining and strengthening customer relationships which may include face to face customer service

Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation

May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network

May operate powered industrial equipment

Performs technical, analytical, or maintenance work

Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training

Requires full proficiency in a range of technical, analytical, or scientific processes or procedures through training and considerable on-the-job experience

Completes a variety of atypical assignments

Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments

Works with a limited degree of supervision, with oversight focused only on complex new assignments

Acts as an informal resource for colleagues with less experience

Qualification

Required

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer