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BDS Connected Solutions, LLC. · 5 hours ago

Meta Lab Manager

US-NY-New York

Full-time

Onsite

Senior Level

$95K/yr - $100K/yr

5+ years exp

BDS Connected Solutions, LLC. is seeking a dynamic Store Manager at their Meta Lab in New York City, a premier destination for Meta’s wearable technology experiences. The role involves providing exceptional leadership to Meta Stores and setting standards for innovation and customer experience.

AdvertisingMarketingRetailSales

Responsibilities

Drive a high-performing leadership and experience expert team of 40+ associates, fostering a culture of excellence, creativity, and collaboration

Deliver world-class, hands-on demos of the Meta Quest Collection and Meta Ray-Ban Display, featuring the latest innovations, highlighting Ray-Ban Meta Gen 2, Oakley Meta Vanguard and Oakley Meta HSTN

Own the flagship’s operational success while influencing broader retail strategies for future Meta Lab locations

Serve as the ultimate subject matter expert for Meta’s ecosystem, modeling behaviors that elevate the brand and customer trust

Act as a strategic partner to Meta leadership and Channel Partners, providing insights and recommendations that shape next-generation retail experiences

Lead all aspects of flagship operations: staffing, training, scheduling, inventory, and performance management

Drive KPIs for sales, customer satisfaction, and engagement through innovative tactics and team empowerment

Cultivate strong client relationships and champion scalable solutions for multi-location growth

Coach and develop leaders within your team, ensuring a pipeline of talent for Meta’s retail future

Qualification

Retail store leadershipCustomer experience deliveryStrategic thinkingPerformance managementCoaching skillsConflict resolutionBilingualInterpersonal communicationTime managementOrganizational skills

Required

5+ years of senior retail store leadership experience with proven success in building and scaling high-performing teams

Expertise in delivering premium customer experiences in a fast-paced, tech-driven environment

Strategic thinker with strong business acumen, operational excellence, and a passion for innovation

Exceptional communication and coaching skills that inspire and motivate

Ability to thrive in ambiguity and lead through change with confidence and creativity

Extremely strong interpersonal communication, soft skills, written, verbal, and on camera

Performance Management and conflict resolution skills

Ability to build and foster business relationships at multiple levels and independently

Ability to show patience and tact and remain calm under pressure

High level of initiative and self-motivation with a continued drive to learn

Strong time management and organizational skills

Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making

Flexible availability with the ability to be on-call as needed

Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp

Frequently lift and carry up to 25 lbs

Occasionally lift and carry up to 50 lbs

Continuous hand/eye coordination and fine manipulation

Preferred

Being Bilingual is a plus!

Benefits

Up to 8% annual bonus paid quarterly

Biweekly pay

Health and wellness benefits plans

Flexible vacation and holiday policies

Paid parental leave

401(k) with employer matching

Referral bonus

Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs

Company

BDS Connected Solutions, LLC.

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BDS Connected Solutions offers a complete suite of solutions that blend Advocacy, Assisted Sales, Training, Virtual, Retail, Experiential, Merchandising, Break Fix, Installations, and Commercial sales and marketing to influence the modern buyer, regardless of where they are on their shopping journey.

Founded in 1984

Irvine, California, USA

1001-5000 employees