i4DM ยท 5 hours ago
Technical Account Manager
Millersville, MD
Full-time
Onsite
Mid Level
3+ years expi4DM is a Managed Services Provider seeking a Technical Account Manager to support existing clients and drive growth in their Managed Services department. The role involves building relationships with clients, understanding their challenges, and delivering technical solutions effectively.
ComputerInformation Technology
Responsibilities
Develop and maintain relationships with clients, understand their business, strive to be a problem solver
Attend, document monthly and quarterly meetings
Manage contracts, renewals, client set up in various systems
Document incoming requests for services, licenses, and hardware; collaborate with engineers to design solution
Own the proposal process from creation through delivery to client
Become a trusted advisor to current clients and seek to add value through new opportunities
Maintain high client satisfaction
Prepare reports to demonstrate i4DM value for our clients
Approve invoices prior to delivery to client
Collaborate with leadership team to grow Managed Services through Business Development activities
Gain high level understanding of our technology offerings and be able to speak to them
Lead discovery calls to determine needs/pain points of potential clients
Present solutions to current and potential clients with high level of technical understanding
Update CRM system with updates from business development process
Stay current on technology trends
Track all sales activities, opportunities, and outcomes in the CRM system to maintain accurate pipeline visibility
Meet and exceed defined growth metrics, such as revenue targets, renewal rates, and client expansion goals
Support marketing and sales initiatives, including case studies, client testimonials, and industry events
Consistently build and maintain a healthy pipeline of opportunities
Be a strategic advisor to prospective customers; understand challenges through the customer's lens and provide solutions
Work with sales engineering and cross functional teams to develop compelling business case analysis and proposal documents
Collaborate with deployment teams to ensure that deployments are successful
Weekly collaboration with management team on sales and related initiatives
Qualification
Required
Adequate level of understanding of technology including workstations, networking, and cybersecurity, including a willingness to continue with professional development
3+ Years of Experience as a Technical Account Manager, preferably within a Managed Services environment
Proven ability to create professional relationships based on trust and proficient delivery
Experience with writing proposals for clients
Experience on the sales/business development team closing new business
Strong written and verbal communication skills
Excellent coordination skills with ability to manage and deliver on multiple priorities
Company
i4DM
i4DM provides full range of information technology consulting services to government and commercial clients.
51-200 employees
H1B Sponsorship
i4DM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase