'Alohilani Resort Waikiki Beach · 2 months ago
Front Desk Agent - Full Time (32 Hours+) AM & PM
US-TX-Corpus Christi
Full-time
Onsite
New Grad, Entry LevelHighgate is a leading real estate investment and hospitality management company, and they are seeking a Front Desk Agent for the Homewood Suites Corpus Christi. The role involves providing attentive, courteous and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
HospitalityLeisureTravel
Responsibilities
Answer inquires from guests regarding restaurants, transportation, entertainment, etc
Follow all cash handling and credit policies
Be aware of all rates, packages and special promotions as listed in the Red Book
Be familiar with all in-house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
Be familiar with hospitality terminology
Have knowledge of emergency procedures and assist as needed
Handle check-ins and checkouts in a friendly, efficient and courteous manner
Use proper two-way radio etiquette at all times when communicating with other employees
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Be able to complete a bucket check, room rate verification report, and housekeeping report
Balance and prepare individual paperwork for closing of shift according to hotel standards
Maintain and market promotions and guest programs
Maintain a clean work area
Assist guests with safe deposit boxes
Qualification
Required
High School diploma or equivalent required
Computer experience required
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Preferred
College course work in related field helpful
Experience in a hotel or a related field preferred
Customer Services experience preferred
Company
'Alohilani Resort Waikiki Beach
ʻAlohilani Resort Waikiki Beach sits where the city meets the sand with a sophisticated, awe-inspiring design that pays homage to Hawaii's rich cultural heritage.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageRecent News
Pacific Business News
2023-11-01
Company data provided by crunchbase