KellyMitchell Group ยท 13 hours ago
Network Operations Analyst
Blue Ash, OH
Contract
Onsite
Mid Level
$28/hr - $35/hr
3+ years expKellyMitchell Group is seeking a Network Operations Analyst to join their team. The role involves triaging and diagnosing network incidents across WAN, LAN, and WLAN infrastructures, while providing technical support and ensuring service-level goals are met.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Use experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
Serve as a technical subject matter expert for customer-facing network environments and operations
Leverage knowledge of WAN routing protocols and devices, as well as LAN switching protocols and devices, to triage, diagnose, and remediate network alerts while meeting availability and mean-time-to-repair service-level goals
Provide first- and second-level network operations support for all WAN, LAN, and wireless-related incidents
Triage and remediate VSAT, cellular, wired, and wireless WAN/LAN incidents
Recognize high-priority incidents and escalate them appropriately to Level 3 support teams
Facilitate critical network incident conference calls and provide assistance during major events
Create and review network device and system change procedures and documentation
Perform proactive maintenance on routers, switches, wireless access points, and other network hardware
Provide implementation support for new network devices
Utilize tools such as ServiceNow, WhatUp Gold, and network platforms such as Arista or Aruba
Assist with standard network requests, including support for new site installations and setup
Qualification
Required
3+ years of experience working with network technologies
3+ years of experience with Wi-Fi and wireless infrastructures
Strong knowledge of network routing and switching protocols
Strong customer service skills
Highly motivated and service-oriented
Able to work independently with minimal supervision
Able to work collaboratively within a team environment
Excellent organizational, multitasking, and teamwork skills
Desire to learn new technologies and stay current with technical skills
Strong verbal and written communication skills
Willingness to work night and weekend shifts as required
Preferred
Experience troubleshooting routers and Hewlett-Packard switches is a plus
Familiarity and experience with SD-WAN platforms
Experience with Extreme Networks wireless access points is a plus
Experience with network monitoring tools is a plus
Experience with SD-WAN platforms strongly preferred
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
H1B Sponsorship
KellyMitchell Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
Company data provided by crunchbase