D&H Group LLP Chartered Professional Accountants · 21 hours ago
MM Sales Support Specialist
Harrisburg, PA
Full-time
Hybrid
Entry Level
1+ years expD&H is a 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across Mid-Markets. The Sales Support Specialist is a customer-facing position that combines sales and customer service, working with sales teams to achieve customer satisfaction and long-term business goals.
Accounting
Responsibilities
Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests
Provide customers with product and service information
Keep customer information and activities current by using our CRM tool
Manage inbound customer calls, emails and IMs
Resolve customer issues
Welcome, educate and activate new accounts
Project a professional company image through phone, email and instant message interaction
Support sales team, learn D&H sales process
Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA
Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently
“Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone
Work cohesively and in the support of the Sales Rep and their accounts
Order entry, product bids and quotes
Assist in reactivating inactive accounts
Adhere to all company policies, procedures and ethics including company attendance policy
Process product returns [RMAs]
Interact with vendors as well as co-owners in other departments
Attend training sessions as required
Meet Service Level Agreements, customer service team goals and targets including call handling quotas
Keep work area neat, clean and hazard free
Must work in other areas, as needed for cross training and/or workload
Other related duties as assigned
Qualification
Required
Basic knowledge of computer hardware
Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required
Professional verbal and written communication skills
Ability to use PC, phone, calculator, fax, printer, copier
1 to 3 years of office or call center-based customer service experience
Preferred
Associate's degree or higher education preferred
Benefits
Employee Stock Ownership Plan
401k
Paid Time Off
Medical
Prescription
Dental and Vision benefits
Gym Reimbursement
Work from Home Reimbursement
Employee Purchase Program
Tuition Assistance
Company
D&H Group LLP Chartered Professional Accountants
D&H Group LLP is a Vancouver-based firm of Chartered Professional Accountants who have, since our partnership was formed over 60 years ago, set a standard of excellence that is recognized across the industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase