Gesa Credit Union · 2 weeks ago
Mortgage System Administrator II
Richland, WA
Full-time
Onsite
Mid, Senior Level
$29.90/hr - $49.83/hr
5+ years expGesa Credit Union is dedicated to empowering communities through the efforts of their diverse team. The Mortgage System Administrator II will oversee the administration and optimization of systems used by the Mortgage Department, ensuring optimal performance and providing user support while collaborating with various business stakeholders.
CreditFinancial ServicesLending
Responsibilities
Manage and maintain the Mortgage LOS (Loan Origination System), ensuring optimal performance
Configure and customize the Mortgage LOS to meet the needs of various business units including origination, processing, underwriting, and closing
Implement and maintain user roles, security settings and system access permissions
Manage integrations between the Mortgage LOS and various vendors (e.g., FNMA, credit/flood providers, partner exports, etc)
Ensure seamless data flow and communication between the Mortgage LOS and integrated systems
Assist in the evaluation and implementation of new technologies and third-party solutions that enhance the Mortgage LOS
Stay up to date with Mortgage LOS updates and releases assessing their impact on current operations
Plan and execute system upgrades, including testing and deployment of new features and enhancements
Manage the Mortgage Service Desk Ticketing System. Provide user support for daily business procedures and troubleshoot complex issues. Escalate unresolved issues in a timely manner to appropriate LOS vendor support
Provides system support for regulatory inquiries/changes and responds to internal/external audits; creates report to extract required data and processes
Work with various business units to gather and document reporting requirements to meet business needs. Create and maintain standard and ad hoc reports for various business units on a daily, weekly, monthly, and yearly basis
Coach, mentor, and train Mortgage System Admin I or other Operations Team Members as needed
Display mutual respect, trust, and dignity, acting in the best interest of the credit union. Lead by example by always displaying solid ethics and integrity
Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge
Willingly perform other job-related projects and duties as assigned, self-initiating assistance to team members when appropriate
Qualification
Required
Five (5) years minimum of related experience in mortgage lending and mortgage system administration. An equivalent combination of related education and experience may be substituted for experience requirement
Required experience working in a ticketing management system
Advanced understanding of the mortgage process, terms, procedures, and compliance
Proficient in Microsoft Office Word, Excel, Outlook, Teams, etc
Additional hours as necessary to accomplish objectives, goals and projects
Valid Driver's License is required
Display courtesy, tact, and diplomacy in all forms of communication
Preferred
College degree preferred
Experience with Blue Sage Loan Origination System or other leading LOS systems
Some travel may be required on a limited basis
Benefits
Medical, Dental, Vision, and Life Insurance
20 days/year of Paid Time Off - Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Company
Gesa Credit Union
Gesa Credit Union offers home loans, deposit services, lending services, online services and other financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eddie Santoyo
L&D Partner I, Sales and Service
Guadalupe Anaya
Sr Learning & Development Partner
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