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Kustom US · 2 hours ago

I.T. Support Technician

Longwood, FL

Full-time

Onsite

Senior Level

5+ years exp

Kustom US is a nationally acclaimed property restoration firm, and they are seeking an IT Support Technician to provide dependable IT support that keeps their teams connected and secure. The role involves troubleshooting technical issues, managing network infrastructure, and administering Microsoft 365 services while maintaining a customer service mindset.

Construction

Comp. & Benefits

Responsibilities

Providing Technical Support & Troubleshooting

Supporting Windows operating systems, iOS devices, and basic Linux environments

Troubleshooting and resolving hardware, software, device, networking, and security issues through root-cause analysis

Supporting Remote Desktop Services (RDS) and terminal server environments, including session management and application access

Supporting Network & Infrastructure

Configuring and troubleshooting LAN/WAN architectures, TCP/IP, DNS, DHCP, and VPN technologies

Assisting with routing and switching issues across the network

Configuring and monitoring Unifi networking equipment, including access points, switches, and controllers

Managing Security & Access

Supporting endpoint security, access control, and firewall configurations

Monitoring and maintaining security configurations for devices and networks

Configuring and supporting Fortinet firewalls, including security policies and VPN setups

Administering Microsoft 365 & Identity

Administering Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Teams

Managing user accounts, licensing, permissions, and security settings

Supporting Active Directory, Azure Active Directory, and multi-factor authentication

Managing Devices, Deployment & Documentation

Managing mobile devices and applications using Intune (MDM/MAM)

Supporting Windows Autopilot for device provisioning and deployment

Documenting system configurations, troubleshooting steps, and resolutions

Maintaining accurate hardware and software inventory records

Qualification

Windows operating systemsMicrosoft 365 administrationNetworking fundamentalsEndpoint management (Intune)Active DirectorySecurity principlesLinux environmentsCustomer service mindsetProblem-solvingCritical thinking