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Rosendin · 4 hours ago

IT Support Specialist

Pflugerville, TX

Full-time

Onsite

Mid Level

3+ years exp

Rosendin is a leading employee-owned electrical contractor in the United States, offering meaningful career growth opportunities. The IT Support Specialist is responsible for providing IT support across regional offices and jobsites, ensuring effective communication and problem resolution for various hardware and software issues.

Construction

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites

Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications

Utilize our trouble-ticketing system to document your work and facilitate communication with our clients

Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users

Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures

Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit

Qualification

NetworkingActive DirectorySystem AdministrationCisco network equipmentMicrosoft operating systemsDisaster RecoveryCustomer service skillsCommunication skillsTeam playerDetail-orientedSelf-starter

Required

Team player with effective communication & customer service skills with the ability to stay on task when working independently

Organize and manage multiple tasks in a fast-paced environment

Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies

Conversant in Microsoft operating systems and productivity tools

Demonstrated success taking direction and working independently

Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented

Perform in a dynamic and fast-paced team environment

Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests

Demonstrated ability to use discretion and sensitivity when handling confidential information

Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations

Extensive experience in multi-org environment

Associate degree in Information Technology, Computer/Information Science, or related discipline

Minimum 3 years' practical IT experience required

Can be a combination of education, training, and relevant experience

Prioritize and manage multiple tasks, changing priorities as necessary

Work under pressure and adapt to changing requirements with a positive attitude

Oral and written communication skills as required for the position

Self-motivated, proactive and an effective team player

Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

Preferred

Experience with Cisco network equipment is a plus

Engineering and Construction Related Industry Knowledge desired

System Administration and support experience would be desired

Oracle preferred

Benefits

ESOP - Employee Stock Ownership

401k

Annual bonus program based upon performance, profitability, and achievement

17 PTO days per year plus 10 paid holidays

Medical, Dental, Vision Insurance

Term Life, AD&D Insurance, and Voluntary Life Insurance

Disability Income Protection Insurance

Pre-tax Flexible Spending Plans (Health and Dependent Care)

Charitable Giving Match with our Rosendin Foundation

Company

Rosendin

Glassdoor3.8

Since 1919, Rosendin has created a reputation for building quality electrical and communications installations, building value for clients, and building people.

Founded in 1919

San Jose, CA, US

10001+ employees

https://www.rosendin.com

H1B Sponsorship

Rosendin has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (10)

2023 (1)

2021 (3)

2020 (4)