Mount Sinai Health System · 7 hours ago
Desktop Support Specialist III - PACS Imaging - Digital and Technology Partners - Onsite/Hybrid
New York, NY
Full-time
Hybrid
Senior Level
$34.52/hr - $51.98/hr
5+ years expMount Sinai Health System is one of the largest academic medical systems in the New York metro area, and they are seeking a Desktop Support Specialist III to provide escalated support and consultation for workplace technology services. The role involves troubleshooting, managing network systems, and training junior staff while ensuring high customer satisfaction.
Health CareHospitalMedical
Responsibilities
Provides support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware, systems security, recovery and back-up procedures, troubleshooting, repairs, installations and upgrades
Manage, support, and troubleshoot network printers, scanners, mobile devices, etc
Moves, adds and changes workstations throughout Mount Sinai locations and off campus
Provides support for Mount Sinai users at remote sites outside the campus which might require local travel
Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures
Provides third level support on incidents and escalates problems and issues as required to various IT groups
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
Maintains a high level of collaboration and communication to work effectively with end users, coworkers and upper management to perform related duties as assigned, requested, or needed
Trains and mentors Desktop support Specialist I and II to provide best in class customer service and achieve better resolution times
Completes all required / assigned training
Performs related duties as assigned or requested
Qualification
Required
A baccalaureate degree in Information Technology or related area and five years of experience in a helpdesk, desk side, application, or systems support role
A four-year high school diploma or GED equivalent and seven years of satisfactory experience in the area described above
At least five (5) years of full-time experience in computer repair, maintenance and installation
Strong customer service and organizational skills
Excellent oral and written skills in order to effectively communicate to clients and superiors
Ability to identify problem trends based on phone call volume and online ticketing system entries
Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor
Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Must have excellent troubleshooting skills with Hardware and software
Expert knowledge of all Windows Operating Systems
Expert knowledge supporting and troubleshooting Microsoft 365
Expert knowledge supporting, troubleshooting, and deploying iOS/Android mobile devices
Expert understanding of networking and familiarity with TCP/IP and DHCP
Expert knowledge of Active Directory and basic AD administration (User and Group management)
Hands on experience working with an ITSM/ticketing system (ServiceNow preferred)
Requires an in-depth knowledge of end user computing systems and hardware, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients and other IT management and staff
Must be flexible regarding duties and hours to cover and willing to travel to offsite locations
Preferred
PACS Imaging support preferred
Certifications preferred: A+ / Network+ / Security+ / Apple Certs and Microsoft Azure Fundamentals / ITIL Foundation
Company
Mount Sinai Health System
Mount Sinai Health System delivers integrated medical care, research, and medical education through its network.
10001+ employees
H1B Sponsorship
Mount Sinai Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (26)
2022 (20)
2021 (6)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$41.9MKey Investors
National Institutes of HealthHearst Health Prize.Multiple Myeloma Research Foundation
2024-11-11Grant· $7M
2024-06-06Grant· $0.1M
2023-11-02Grant· $7M
Leadership Team
Vincent Tammaro
Executive Vice President and Chief Financial Officer
David Feinberg
Senior Vice President, Chief Marketing and Communications Officer
Recent News
The Times Of Israel
2025-11-24
Company data provided by crunchbase