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Franke Group · 13 hours ago

Technical Trainer

Smyrna, TN

Full-time

Hybrid

Mid Level

4+ years exp

Franke Group is a leading global supplier of products and services for domestic kitchens and professional foodservice systems. The Technical Trainer is responsible for designing, developing, and delivering advanced technical training curricula for service providers and internal teams, ensuring high-quality customer outcomes and technical competency.

CoffeeConsumer GoodsFood and BeverageManufacturingResidential

Responsibilities

Collaborate with relevant technical support teams to maintain accuracy of training materials and best practices

Provide real time feedback to the technical support teams for common failure modes and experiences related by technicians

Maintain a mindset of continuous improvement, in terms training curriculum and strategic execution of class materials

Work to ensure that the product know-how (technical know-how) of Franke products is transferred and understood by service partners

Development and implementation of service provider training programs and materials for current and future equipment lines

Development and implementation of internal training programs and materials, at appropriate levels of technical skill, for current and future equipment lines

Manage assessment, validation and continued improvement of all training activities needed to increase the technical skills and knowhow of the service organization

Perform technical training in the field and at Franke as required

In close partnership with RSMs and Service Manager, schedule all training classes with service providers as required

Assist in developing a strategy to meet the technical training needs for the service and operations personnel and field technicians with a strong focus on supporting future sales growth

For remote training events, ensure all training equipment is properly prepared for shipment and delivered to each class

For local training events, ensure all training equipment is properly prepared and operational

Set-up prior to class and tear down post class

Develop and utilize appropriate testing material for all technicians and classes. This includes appropriate pre-testing to determine knowledge prior to the training and extensive post training testing to determine level of retention. Post training testing must be a combination of open ended questions, multiple choice, open book, closed book and hands-on

Strict criteria must be adhered to for testing, including pass/fail grading and reporting of failure criteria

Provide technician/service provider evaluations to the relevant service management for evaluation and follow up actions when necessary

Qualification

Technical training designElectrical troubleshootingMechanical system principlesCustomer serviceCurriculum developmentSafety proceduresMathematical skillsReasoning skillsComputer skillsCommunication skills

Required

Minimum four years prior related work experience

Or combination of education and work experience may be considered

Must possess knowledge of and the ability to explain in detail the basics of electricity, electrical theory and electrical troubleshooting

Must possess ability to explain foundational electrical, mechanical and hydraulic system principles and functions either independently or in relation to the total operation of relevant equipment

Must possess knowledge of, training in – electrical troubleshooting, building circuits, ventilation, water qualities and water treatment, steam and/or refrigeration or combination thereof

Must be able to travel - up to 75% of the time