Universal Orlando Resort · 2 hours ago
Manager, Business Technology Solutions
Orlando, FL
Full-time
Onsite
Mid, Senior Level
5+ years expUniversal Orlando Resort is seeking a Manager for Business Technology Solutions to lead strategic technology initiatives within Universal Creative. This role involves overseeing hardware and software solutions, ensuring operational excellence, and collaborating with various teams to deliver innovative technology services.
Entertainment
Responsibilities
Contribute to the development and implementation of the UC Business Technology Strategy in support of UC strategic objectives
Provide strategic and operational oversight of functional teams including hardware/software solutioning, device builds and deployments, asset management, and lab operations
Ensure consistent service delivery, lifecycle management, and adherence to best practices and standards
Ensure Availability, Reliability, Productivity, Growth, and Security of technology platforms and operations in support of UC
Oversee the creation, revision, and governance of technical documentation, standards, and processes
Establish compliant standards for lifecycle management, hardware and software deployment, and inventory control
Provide guidance and mentorship as required to ensure all Team Members maintain accuracy and compliance of technology-related documentation
Lead and coordinate the planning and implementation of complex IT initiatives and deployments
Serve as a primary UC technology liaison for UC project teams and enterprise technology partners in UDX Digital & Technology (D&T) and O&T
Ensure effective communication and efficient delivery of technology solutions supporting UC development, production, and project operations
Develop and implement hardware asset management strategy and reporting
Ensure lifecycle tracking, financial accountability, and compliance within the Asset Management System
Partner with procurement and finance to maintain accurate inventory and budget forecasting
Lead support of technical audits and continuous improvement initiatives
Identify opportunities for innovation, process optimization, and cost efficiency
Establish and monitor key performance metrics and service level agreements (SLAs)
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
Bachelor's degree from a four-year college or university in MIS, Business or IT is required
5+ years equivalent work experience
Strong communication abilities, a desire to build consensus, and comfort relaying technical and security principles and decisions to a wide range of audiences and stakeholders
Ability to make quality decisions in high-pressure environments, maintaining focus on details, and appropriately prioritizing and triaging tasks according to business needs
Effective conflict resolution and technical problem-solving skills
Basic technical knowledge related to: Infrastructure & network design, support, and troubleshooting
Windows and Linux systems administration
Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper)
Remote administration tools (such as Bomgar and Intune)
Task/project management and report tools (such as PowerBI and Click-Up)
Automation tools and platforms (such as scripts and Power Automate)
Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
Experience with development and maintenance of technical documentation
Familiarity with large corporate enterprise systems, integrations, and workflows
Consistent attendance is a job requirement
Preferred
Experience preferred in project management, business analysis or equivalent combination of education and experience
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase