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Pacific Service Credit Union · 2 hours ago

Indirect Loan Officer

Concord, CA, US

Full-time

Onsite

Entry, Mid Level

$25/hr - $31.61/hr

2+ years exp

Pacific Service Credit Union is committed to strategic growth through trust, innovation, and operational excellence. The Indirect Loan Officer evaluates and processes indirect auto loan applications, delivers credit decisions, and maintains relationships with dealership partners to enhance member financial well-being.

BankingCreditFinancial Services

Comp. & Benefits

Responsibilities

Determine credit decisions in accordance with established lending policies and approved credit limits, and maintains awareness of evolving laws and regulations within the auto industry

Manage indirect lending queues by assessing loan applications while maintaining established service level agreements(SLAs)

Communicate loan approvals and declines with members and dealership partners in a professional manner, providing detailed explanation of credit decisions and outlining potential options for future consideration. Evaluate credit risk and prepare supporting documentation for clinical review, when required

Collect required loan application components including credit bureau reports, collateral evaluation, member account data, financial statements, tax returns, and other pertinent information to ensure consistent and sound lending decisions

Open new membership accounts by verifying acceptable identification, confirming eligibility through acceptable documentation, and ensuring proper account funding

Review loan files for accuracy and completeness, including loan documents, finance contract, buyer’s order, title paperwork, insurance information, membership application, acceptable identification, vehicle book out, and ancillary product contracts. Maintain accurate member and loan information in the core system to ensure smooth funding of loan packages

Proactively and professionally assist in dealer relationship management to support efficient indirect lending operations

Cross-sell applicable credit union products and aftermarket offerings, such as GAP, warranties, and value adding purchases, to enhance our member’s financial future

Identify and recommend opportunities to streamline or improve systems, processes, and the work environment, and assist with development and maintenance of departmental policies and procedures

Assist with and will-call member needs that arise to ensure a positive and seamless auto purchase experience

Support the funding of indirect loans approved by other loan officers, as needed

Comply with all federal and state laws, as well as organizational policies and procedures, requirements related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC). Performs related responsibilities, as required

Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization

Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards

Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment

Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success

Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures

Provide back-up and support to manager, as directed

Performs special projects and other responsibilities, as directed

Qualification

Underwriting experienceCredit analysisCUDL platform knowledgeMicrosoft Office SuiteOral communicationWritten communicationProblem solvingCollaboration

Required

High School diploma or equivalent, required

Minimum of two years of underwriting experience in indirect lending or a related role, including at least two years of experience working with auto dealers

Minimum of two years of underwriting experience

Excellent credit analysis, and 'car intelligence' skills

Knowledge of Credit Union Direct Lending (CUDL) platform and familiarity of DMV documentation and processes

Excellent oral and written communication skills required

Must be proficient in computer programs (e.g., Microsoft Office Suite)

Preferred

Demonstrated ability to work independently as a self-starter, manage projects through completion with little supervision, and meet deadlines in a fast-paced environment

Proficiency in Symitar and Origence, with the ability to effectively use keyboard and 10-key calculator

Benefits

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.