Alaska Airlines · 5 hours ago
Customer Service Agent
Kotzebue, AK
Part-time
Onsite
New Grad, Entry Level
$29.08/hr - $29.08/hr
0+ years expAlaska Airlines is seeking a Customer Service Agent to assist guests with their travel needs. The role involves responding to inquiries, performing ticketing, check-in, and boarding tasks, while ensuring a positive experience for passengers.
Airlines/Aviation
Responsibilities
Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer, iPad and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
Process and secure passenger luggage
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Qualification
Required
6 months of customer service or community service experience
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Typing speed of at least 25 WPM
Ability to consistently lift 50 lbs
Must be able to push/pull 50 lbs
Must be able to bend, stoop, squat, reach and grasp
Flexibility to work varied shifts (e.g., weekends, holidays)
Ability to participate in paid training
Ability to learn and operate a computerized reservation system
Ability to adapt to performing work according to set procedures
Ability to anticipate needs of others in a fast-paced environment
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
Company
Alaska Airlines
Alaska Airlines provides rewarding careers in aviation by fueling a passion for service and helping others
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Minicucci
Chief Executive Officer
Jason Berry
EVP & Chief Operating Officer
Recent News
Business Insider
2025-12-18
San Diego Union-Tribune
2025-12-05
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