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Sibanye-Stillwater Reldan · 2 hours ago

Customer Success Representative/ Client Facing

Fairless Hills, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sibanye-Stillwater Reldan is seeking a Customer Success Representative to manage the client experience from start to finish. This onsite role involves building relationships with clients, managing account activities, conducting trades, and ensuring compliance with company policies.

Precious MetalsRecycling

Responsibilities

Build and maintain professional working relationships with clients, managing daily account activity including trading, scheduling, purchasing, pricing, balance management, and collections

Conduct metal trades through the bank’s portal, including initiating metal transfers, sales, and limit orders

Prepare outgoing shipments using UPS or FedEx

Enter and maintain accurate transaction data and client communications in the ERP system and CRM

Apply basic accounting principles with strong mathematical and analytical thinking

Prepare, organize, and review scheduled transactions, including analyzing settlements against historical and market trends

Audit daily account activity to ensure balance accuracy, deadlines are met, and follow through is completed

Manage shared inboxes and spreadsheets

Communicate clearly and confidently with internal departments and external partners

Support the Front Desk Coordinator as backup coverage when needed

Maintain compliance with company policies, procedures, and regulatory requirements

Ask questions, collaborate across teams, and contribute to continuous improvement

Perform additional duties as assigned

Qualification

Customer service experienceMathematical skillsMicrosoft ExcelAnalytical thinkingWritten communicationVerbal communicationTime managementOrganizational skillsTeamworkProblem-solving