eGain Corporation · 4 hours ago
Director, Site Reliability Engineering
Sunnyvale, CA
Full-time
Onsite
Director/Executive
$250K/yr - $250K/yr
10+ years expeGain Corporation is a leader in AI knowledge management solutions for enterprises. As the Director of Site Reliability Engineering, you will ensure the reliability and performance of eGain's AI knowledge management platform, leading the strategy for observability, incident management, and continuous improvement of production systems.
AnalyticsEnterprise SoftwareInformation TechnologyInsurTechSoftware
Responsibilities
Build and lead a world-class SRE organization that ensures exceptional reliability and performance of eGain’s cloud services
Define and achieve ambitious SLOs/SLAs that meet the demands of enterprise customers operating 24/7 customer service operations
Establish comprehensive observability across the platform including monitoring, logging, tracing, and alerting
Drive incident response processes, post-mortems, and continuous improvement to prevent recurring issues
Lead capacity planning and performance optimization to ensure the platform scales efficiently with customer growth
Implement automation for deployment, operations, and remediation to reduce toil and improve reliability
Partner with platform and application engineering teams to build reliability into the system from the ground up
Champion a culture of reliability engineering across the organization, educating teams on best practices
Manage disaster recovery planning and business continuity to protect customer operations
Own the technical relationship with customers on reliability and performance topics
Qualification
Required
10+ years of experience in software engineering, operations, or SRE roles with 5+ years in SRE leadership
Deep expertise in observability tools, monitoring systems, and incident management practices
Strong background in distributed systems, cloud infrastructure, and production operations at scale
Experience establishing and achieving SLOs/SLAs for enterprise SaaS or mission-critical systems
Proficiency with automation, infrastructure-as-code, and modern DevOps/SRE tooling
Track record of improving system reliability through data-driven approaches and systematic problem-solving
Excellent incident management and crisis leadership skills
Strong collaboration abilities and experience partnering with engineering teams to improve reliability
Passion for operational excellence and continuous improvement
Bold thinking about what's possible in system reliability combined with pragmatic execution
Benefits
Stock options.
Company
eGain Corporation
eGain Corporation is a provider of cloud customer engagement hub software for banking, financial, government, and healthcare providers.
501-1000 employees
H1B Sponsorship
eGain Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
2023 (7)
2022 (12)
2021 (14)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$103.17M2000-08-09Post Ipo Equity· $88.5M
1999-09-23IPO
1999-07-01Series Unknown· $5.22M
Leadership Team
John Copeland
Vice President of Marketing
E
Eric Smit
C.F.O.
Recent News
2025-12-19
2025-11-14
Company data provided by crunchbase