GainSpan · 2 hours ago
Technical Support IV
Norfolk,VA,US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTrimitron Corp is seeking a highly experienced Technical Support IV professional to provide advanced technical support for the Naval Information Warfare Center's Positioning, Navigation, and Timing Division. This senior-level role involves resolving complex technical issues and leading technical support personnel to ensure seamless operations across the PNT environment.
BatteryEmbedded SystemsInformation TechnologyInternet of ThingsManufacturingSemiconductorSoftwareTelecommunications
Responsibilities
Provide expert-level technical support via email, phone, remote access tools, and other communication channels
Address and resolve complex customer inquiries related to installation, configuration, operational functions, troubleshooting, and maintenance of systems and software
Support PNT-related hardware, software, and network environments, ensuring high availability, reliability, and mission readiness
Diagnose and resolve escalated issues involving system performance, connectivity, security, and application functionality
Utilize remote desktop applications, ticketing systems, and help desk software to manage and track support requests
Document troubleshooting steps, resolutions, and system updates in accordance with organizational and DoD requirements
Provide senior-level technical support for PNT systems, mission applications, and operational tools used by NIWC Pacific personnel
Collaborate with PNT engineers, analysts, and program managers to support system configuration, updates, testing, and operational troubleshooting
Support PNT program reviews, technical discussions, and system maintenance activities by providing expert technical insights
Ensure all technical support activities comply with Navy, NIWC, and DoD cybersecurity, configuration management, and operational policies
Maintain awareness of PNT mission priorities to ensure technical support aligns with operational and programmatic needs
Qualification
Required
Ten (10) or more years of directly applicable technical support experience
Bachelor's degree in Computer Science, Information Technology, or Management Information Technology
An advanced degree may substitute for two years of experience
Certification in Microsoft, Linux, or Cisco (required)
Proficiency with Windows, Linux, and Mac OS operating systems
Experience using remote desktop tools, ticketing systems, and help desk software
Strong troubleshooting, analytical, and problem-solving skills
Excellent written and verbal communication abilities
Strong interpersonal skills and the ability to support users with varying levels of technical expertise
Demonstrated experience leading or supervising technical support teams
Preferred
Experience supporting DoD, Navy, or NIWC programs, especially in mission-critical or engineering environments
Familiarity with PNT systems, Navy IT environments, or secure network operations
Experience supporting classified or high-sensitivity technical environments
Benefits
Comprehensive medical insurance package
401k with company match
Employee assistance program
Company paid benefits
Company
GainSpan
GainSpan designs ultra low-power Wi-Fi modules for battery-powered, embedded WiFi applications.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$118.39MKey Investors
Mobile Internet CapitalOpus Capital
2017-02-01Acquired
2015-01-31Series E· $0.14M
2015-01-22Convertible Note· $0.06M
Leadership Team
Haike Dong
Vice President of Operations and Quality
Company data provided by crunchbase