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WinnCompanies · 5 hours ago

Community Coordinator II (Walden Square)

Cambridge, MA, USA

Full-time

Onsite

Mid Level

$24.88/hr - $31.25/hr

3+ years exp

WinnCompanies is a nationally recognized leader in apartment community management and development, and they are seeking a Community Coordinator II to join their team at Walden Square Apartments in Cambridge, MA. In this role, you will work with residents and community partners to identify needs and opportunities while coordinating resources and programs that support community engagement and economic mobility.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers

Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement. Provide direct resident services assistance, program referrals, and 1-1 coaching to individuals and families based on assessed need

Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas. Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents

Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting

Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates

Develop and maintain strong relationship between management and the tenant association

Actively participate in professional development opportunities provided by the region, department, and Winn

Work as part of the property management team to ensure smooth functioning of office operations

Qualification

Community EngagementPartner ManagementData ManagementMicrosoft ApplicationsBilingual Arabic/EnglishCustomer ServiceCultural Competence

Required

High School diploma or GED required

3-5 years of related work experience

Advanced skills with Microsoft applications which, include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. Produce complex documents, perform analysis and maintain databases

Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers

Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities

Demonstrated success with partner management

Ability to work with individuals from varied cultural backgrounds as well as non-English speakers

Preferred

Bachelor's degree in Social Work, Business, or Public Policy or related field

Bilingual Arabic/English

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families