iHerb · 2 weeks ago
Director of UX Design
United States
Full-time
Onsite
Director/Executive
$206K/yr - $276K/yr
12+ years expiHerb is on a mission to make health and wellness accessible to all. The Director of UX will be responsible for shaping and driving the overall user experience vision, building a high-performing UX design team, and partnering with various stakeholders to deliver intuitive and accessible experiences for millions of global customers.
BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness
Responsibilities
Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms
Oversee the end-to-end user experience on our global website for all platforms (desktop, mobile web and app)
Build, mentor, and inspire a team of UX designers, researchers, and design managers
Advocate for design thinking and human-centered design practices across the organization
Help to build a strong design culture within the organization
Get hands-on with projects when necessary to drive projects forward
Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution
Translate business objectives into customer-centric design solutions that drive growth and retention
Establish and maintain scalable design systems, ensuring consistency across platforms
Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration
Use research, data, and insights to inform design decisions and continuously improve usability
Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities
Champion accessibility and inclusivity, ensuring products are usable by customers worldwide
Qualification
Required
Experience with A/B testing
Strong portfolio showcasing design leadership, strategy, and execution
Experience leading a product focused high-performance design team
Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
Experience managing processes and teams in an agile/scrum environment
Experience working with design systems and tools such as Figma
A user-centered design approach and highly collaborative, low-ego approach to design
Experience attracting, hiring and retaining top design talent
Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field
Bachelor's Degree in Art, UI/UX Design or related field required, or equivalent work experience
Preferred
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms)
Five (5) plus years in a Supervisory role
Benefits
Medical, dental, vision, and basic life insurance programs
401(k) plan
Time Off
Paid Sick Leave
Paid holidays
Restrict Stock Units
Annual bonuses
Company
iHerb
iHerb is on a mission to make health and wellness accessible to all.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
BT Bitarafan
CTO
Zach Thomann
Chief Operating Officer
Recent News
2026-01-11
2026-01-11
Venture Capital
2026-01-11
Company data provided by crunchbase