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Vision Hospitality Group, Inc. · 15 hours ago

Guest Service Representative

Nashville, TN

Full-time

Onsite

New Grad, Entry Level

Vision Hospitality Group, Inc. is opening a new hotel and is seeking a Guest Service Representative. This role is responsible for delivering outstanding customer service, managing guest check-in/check-out processes, and performing various clerical duties to ensure high standards are maintained throughout the guest's stay.

HospitalityHotelProfessional Services

Responsibilities

Complete all required training

Adhere to all standard operating procedures and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to every guest and associate

Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines

Complete all tasks described on the relevant shift check list during shift

Have knowledge of fire alarm system and Emergency/evacuation procedures

Check the credit of guest accounts daily and follow up if action is required

Have knowledge of surrounding area

Be responsible for security of guests, fellow employees, and hotel assets

Keep cash drawer secure and in balance throughout the shift

Communicate with housekeeping department in order to ensure an ample supply of clean rooms

Sell and up-sell rooms to walk-ins and phone reservations

Have general knowledge of housekeeping, bed making, vacuuming, etc

Strive for the consistent goal of 100% occupancy and 100% guest satisfaction

Have professional telephone & communication skills

Have patience and understanding for every person encountered

Qualification

Customer servicePMS reservation systemsPBX phone systemFire alarm system knowledgeCommunication skillsCultural awarenessOrganizational skillsTeamworkIntegrity

Required

Complete all required training

Adhere to all standard operating procedures and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to every guest and associate

Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines

Complete all tasks described on the relevant shift check list during shift

Have knowledge of fire alarm system and Emergency/evacuation procedures

Check the credit of guest accounts daily and follow up if action is required

Have knowledge of surrounding area

Be responsible for security of guests, fellow employees, and hotel assets

Keep cash drawer secure and in balance throughout the shift

Communicate with housekeeping department in order to ensure an ample supply of clean rooms

Sell and up-sell rooms to walk-ins and phone reservations

Have general knowledge of housekeeping, bed making, vacuuming, etc

Strive for the consistent goal of 100% occupancy and 100% guest satisfaction

Have professional telephone & communication skills

Have patience and understanding for every person encountered

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc

Must be responsible for security of guests, fellow employees and hotel assets

Have knowledge of fire alarm system and evacuation procedures

Able to report to scheduled shifts

Able to communicate effectively in writing, by telephone and in person

Able to work a flexible schedule

Is organized, honest, and works well with others

Maintain a clean and attractive work area, uniform, and person

Has the highest degree of integrity and is humble, living by the Golden Rule

Able to work with people from diverse cultures and backgrounds

Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

Can perform work for 8 hours and work in a restrictive space/environment